iBooks has stopped working on my iPad2

Question

Level 1

11 points

iBooks has stopped working on my iPad2

After the upgrade to iBooks, the app has stopped working on my iPad2. I tap the icon and the app opens up but then shuts down again after a second or so. When I go to the app store I can't download it again from my purchases, since the only option is to OPEN - and the same thing happens when I try that. Either the upgrade doesn't function correctly with the latest iOS upgrade, or there's something screwy with the app itself. Anyone have a clue as to what is going on here?

iMac 9.1 24", Mac OS X (10.5.6), Using Msoft 4000 ergonomic keyboard

Posted on Nov 2, 2012 5:58 AM

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Answer 1

JimHdk

Level 7

28,898 points

Nov 2, 2012 6:05 AM in response to ergoboard

There was an update to the iBooks 3 release, a 3.0.1. Did you install that?

Have you tried restarting or resetting your iPad?

Restart iPad: Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPad. To turn iPad back on, press and hold the Sleep/Wake until the Apple logo appears.

Reset iPad: Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Ignore the "Slide to power off".

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Answer 2

Demo

Level 10

166,747 points

Nov 2, 2012 6:07 AM in response to ergoboard

You cannot reinstall an app that is already on your iPad. You have to delete the app first, then download it again.

You delete an app by tapping and holding down on the app icon until it jiggles - then tap the X on the icon. Tap the home button when you are done. Then you can download it again.

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Answer 3

ergoboard Author

Level 1

11 points

Nov 2, 2012 3:38 PM in response to JimHdk

Tried re-set, re-start and removing and downloading - and nothing works, the app still pops up, stays for a second or so and then disappears, although it seemingly stays in memory. It just ain't working and I see from other discussions that other people are having different problems with iBooks since the upgrade. Is Apple trying to drive us to Kindle, do you think - some response from someone at Apple would be useful, but I guess they're happy to let these forums run, floundering around to try to find an answer to a problem Apple probably knows about already!

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Answer 4

JimHdk

Level 7

28,898 points

Nov 2, 2012 3:57 PM in response to ergoboard

ergoboard wrote:

Tried re-set, re-start and removing and downloading - and nothing works, the app still pops up, stays for a second or so and then disappears, although it seemingly stays in memory. It just ain't working and I see from other discussions that other people are having different problems with iBooks since the upgrade. Is Apple trying to drive us to Kindle, do you think - some response from someone at Apple would be useful, but I guess they're happy to let these forums run, floundering around to try to find an answer to a problem Apple probably knows about already!

These are strictly user-to-user forums hosted by Apple. Apple does not participate here. It's just users here. If you want to talk to Apple you can, of course, call Apple support, talk to a "Genius" at an Apple store, etc.

I'm using iBooks 3.0.1 with iOS 6.0.1 (and previously iOS 6) with no problems so there must be something unique about your iPad and installed software that is causing an iBooks crash.

Since you have tried restarting, resetting, and reinstallation of iBooks about the only thing left is to backup your iPod and restore the software on your system to see if that corrects the problem.

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Answer 5

ergoboard Author

Level 1

11 points

Nov 3, 2012 5:01 AM in response to JimHdk

Apple's revision of 3.0.1 popped up on my screen yesterday in the App Store - I installed it and the problem is cured. So I suspect that news of the problem had reached Apple and they've got rid of a bug. Perhaps we'll never know :-)

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Answer 6

ergoboard Author

Level 1

11 points

Nov 3, 2012 4:21 PM in response to ergoboard

I spoke too soon - after installing 3.0.1 and finding that iBooks worked again, I found a message in iTunes that iOS 6.0.1 should be installed (not sure why I needed it since I already had it) - so, I went ahead and installed it and, lo and behold, iBooks doesn't work again. So, I went ahead and deleted it and re-downloaded from the App Store and... it doesn't work. So, I tried resetting and... it doesn't work. Anyone got any bright ideas? Should I do a restore? Doesn't seem worth it, because if I do that I'll just be downloading iBooks again to work with iOS 6.0.1 and presumably the same thing will happen.

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Answer 7

ergoboard Author

Level 1

11 points

Nov 4, 2012 3:27 AM in response to ergoboard

Apple has finally responded on another thread:

https://discussions.apple.com/thread/2518506

They are collecting info on the crashes and the message at the bottom of this page from royb@apple.com sets out the process for finding the crash report and sending it to him.

Looks as though this took Apple by surprise and at present they don't know what is happening - so, if you are experiencing crashes, check out this other thread and send your crash report to Apple.

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Answer 8

JimHdk

Level 7

28,898 points

Nov 4, 2012 3:56 AM in response to ergoboard

Um... there is no response from Apple on the thread that you cite (by the way, that thread was started on Jul 24, 2010).

The link at the bottom of your other similar posts on this subject (in 4 other threads) just take you back to this thread (ref: Re: iBooks has stopped working on my iPad2).

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