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I updated to OS 10.8.2 and now Pages won't open

2064 Views 18 Replies Latest reply: Feb 18, 2013 8:42 PM by MacinthassAlex RSS
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ted39 Level 1 Level 1 (0 points)
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Nov 2, 2012 8:16 AM

I updated to OS 10.8.2 and now Pages won't open

iMac, OS X Mountain Lion (10.8.2)
  • VikingOSX Level 5 Level 5 (4,805 points)
    Currently Being Moderated
    Nov 2, 2012 8:34 AM (in response to ted39)

    In /Applications, select the Pages icon. Then type command+eye to Get Info. What version of Pages do you have installed? What version of OS X preceded this upgrade?

  • VikingOSX Level 5 Level 5 (4,805 points)
    Currently Being Moderated
    Nov 2, 2012 10:08 AM (in response to ted39)

    Couple of approaches.

     

    In /Applications/Utilities, run Disk Utility on your boot disk. Under first aid, choose verify/fix permissions.

     

    Now try to launch Pages v4.2 again.

     

    If no success, it may be time to remove the Pages preferences.

     

    1. Press Shift+Command+G
      1. Enter ~/Library and return. That is the tilde character.
      2. A Finder window opens displaying the contents of your Library folder
    2. Scoll down and double click on the Preferences folder.
      1. In the upper right search window, type in com.apple.iWork.Pages
      2. Change the search criteria from “This Mac” to “Preferences.”
      3. The Page's preference files will be listed.
      4. Select all of them and holding the right button down, choose move to Trash.
      5. Empty the Trash.
    3. Try to launch Pages again.
  • Peggy Level 8 Level 8 (38,085 points)
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    Nov 2, 2012 1:40 PM (in response to ted39)

    The preference to delete is in HD > Users > (your account) > Library > Preferences, the one to delete is com.apple.iwork.pages.plist file & then restart Pages. In Finder, hold down the Option key while clicking on the Go menu & your user Library will appear about halfway down the list. I doubt it would hurt to delete the "By Host" plists but they aren't the one in question.

     

    Go menu.png

     

    Peggy_sig.png

  • VikingOSX Level 5 Level 5 (4,805 points)
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    Nov 2, 2012 3:02 PM (in response to ted39)

    In reference to my section 2 steps above, this included graphic is what that search retrieved for my machine. I had some iWork baggage from Lion, which explains all these Pages preference files in my example. My Pages works fine.

     

    Peggy is right about the com.apple.iWork.Pages.plist file. Did that help you get Pages working?

     

    Screen Shot 2012-11-02 at 5.54.11 PM.png

  • VikingOSX Level 5 Level 5 (4,805 points)
    Currently Being Moderated
    Nov 3, 2012 4:23 PM (in response to ted39)

    There is another possibility...

     

    If you purchased Pages '09 v4.2 from the App Store, you can re-install it.

     

    1. Drag the current Pages out of /Applications to your Documents folder. (arbitrary location).
    2. Launch the App Store, and login with your Apple ID.
    3. Hold down the option key while selecting Purchases.
      1. Pages will now offer a Download, instead of a greyed out Install button.
      2. Re-download and install Pages (it will automatically be installed in /Applications).
    4. Launch Pages.
      1. If working well, move the previous copy of Pages to the Trash and empty it.

     

    I know this has been frustrating. Hope this solves it.

  • MarkDouma® Calculating status...
    Currently Being Moderated
    Nov 3, 2012 7:24 PM (in response to ted39)

    ted39 wrote:

     

    I updated to OS 10.8.2 and now Pages won't open

     

    Please elaborate on what exactly you mean by it "won't open".

     

    Do you try to launch it and get an error message from the Finder (for example, something like "This application is damaged and cannot be launched....")? Does an icon for the application ever appear in the Dock when you try to launch it? Does it start to launch and then immediately crashes (Finder will display an "unexpectedly quit" dialog)? Or does it start to launch and never seems to "finish" launching (in other words, it basically hangs and is unresponsive)?

     

    If the application crashes, please post the contents of the crash log here.

     

    Otherwise, if the application seems to be hanging, can you, before attempting to launch it, open the Console.app application (it's in the /Applications/Utilities/ folder), and see if anything is reported when you attempt to launch it? If so, please post it here.

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