I upgraded my 3rd generation ipad to ios 6.0.1 and now am experiencing various issues. Neither Pages or Numbers will open. I just see a gray screen that says Pages or Numbers at the top and all of my documents are gone.

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I upgraded my 3rd generation ipad to ios 6.0.1 and now am experiencing various issues. Neither Pages or Numbers will open. I just see a gray screen that says Pages or Numbers at the top and all of my documents are gone.

I upgraded my "new ipad" (the 3rd generation I think) to ios 6.0.1 and now am experiencing various issues.

1- Neither Pages or Numbers will open. I just see a gray screen that says Pages or Numbers at the top and all of my documents are gone. The icon that allows me to create a new document also does not appear. I went to icloud.com to see whether my documents still existed, which brings me to the 2nd problem.

2- It appears that all of my Pages documents are still on icloud, but all of my Numbers documents are gone. There were only about 10, but I access 2 of them nearly every day, so this is a big issue for me.

I went into Settings and all of the icloud information is correct and it "Documents & Data" is on. When I look at the storage, I see the Pages documents but not the Numbers ones. The next thing I did was turn my ipad off and back on, but this didn't fix anything. Since my Pages documents are still on icloud, I then tried to delete the Pages app from the ipad so that I could reinstall it, which resulted in the 3rd problem.

3- I cannot delete any apps. I can get all of the icons to shake and the small x IS available, but everything freezes when I click it. I can't do anything at that point except reset the ipad or wait until it eventually restarts itself. I've tried this with Pages as well as multiple other apps, all with the same result. I've also tried downloading a new app (which worked fine) and then deleting that one, but I got the same result.

3a- A small related issue to this that I am far less concerned about is that when the ipad restarts itself, it comes back on and the screen is really dark and I can barely make out what appears on the screen. If I enter my password right away, it stays that way until I go into Settings - Brightness & Wallpaper and touch the brightness setting (although I'm not actually changing the setting because it already shows that the brightness is turned up a little over halfway). If I don't enter my password right away and let it go completely dark, then click the home button, the brightness is fine.

So now I'm stuck. My guess is that I will need to restore it, but wanted to check before I take that step. Unfortunately, my laptop is on its deathbed so I haven't been synching my ipad to it and I fear my Numbers documents are gone forever. I'd like to try everything I can to fix these issues before doing the restore in hopes that I can get the Numbers documents back.

Any suggestions for any or all of these problems?

iPad (3rd gen) Wi-Fi, iOS 6.0.1

Posted on Nov 2, 2012 4:48 PM

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Answer 1

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Demo

Level 10

166,500 points

Nov 2, 2012 4:59 PM in response to Purplehiddledog

I was going to suggest quitting all apps and reboot the iPad when I saw your question on the forum. However, after reading this lengthy list of problems, I don't think that is going to do any good. It appears as though the iOS download was corrupt for whatever reason.

Do you backup with iCloud? If you do - and I would assume that you do since your laptop is of no use. You should backup somewhere if the files on the iPad are that important to you. You can restore the iOS and then restore from your iCloud backup and then see if that gets everything fixed for you

You can read this for the instructions on how to restore from an iCloud backup.

How to backup and restore from a backup

http://support.apple.com/kb/HT1766

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Answer 2

Nov 2, 2012 6:10 PM in response to Demo

I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.

I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?

I did try quitting all apps and rebooting the iPad and you were correct that it did not help.

Thank you for you advice.

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Answer 3

Demo

Level 10

166,500 points

Nov 2, 2012 6:27 PM in response to Purplehiddledog

Purplehiddledog wrote:

I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.

I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.

I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?

In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.

If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

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