HT201592: Redeem digital copies of DVDs or Blu-rays in iTunes on a Mac or PC

Learn about Redeem digital copies of DVDs or Blu-rays in iTunes on a Mac or PC
michaelanthonyricco69
Level 1 (0 points)

Q: I PURCHASED A DIGITAL COPY OF SCARFACE ... APPLE DOWNLOADED THE MUMMY TO MY COMPUTER

I PURCHASED A DIGITAL COPY OF SCARFACE ... BUT THEY DOWNLOADED THE MUMMY ...

Mac mini (Mid 2011), iOS 5.0.1, Aperture 3

Posted on Nov 2, 2012 6:50 PM

by King_Penguin,Solvedanswer
King_Penguin King_Penguin
Level 10 (135,689 points)
iTunes
A:

You could either try the 'report a problem' process as I described (I'm not sure where digital copies appear on your purchase history so that might not work), or try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then possibly Purchases, Billing & Redemption

Posted on Nov 3, 2012 5:42 AM

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michaelanthonyricco69

Q: I PURCHASED A DIGITAL COPY OF SCARFACE ... APPLE DOWNLOADED THE MUMMY TO MY COMPUTER

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  • by King_Penguin,Helpful

    King_Penguin King_Penguin Nov 3, 2012 1:27 AM in response to michaelanthonyricco69
    Level 10 (135,689 points)
    iTunes
    Nov 3, 2012 1:27 AM in response to michaelanthonyricco69

    If it's a film purchased from Apple then see if you are able to re-download it : re-downloading. If it re-downloads the same film, or you aren't in a country where films can be re-downloaded, or it's a digital copy from a DVD or Blu-Ray then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.

     

     

    (For future info typing all in capitals is considered shouting and may mean that people don't reply to your posts.)

  • by michaelanthonyricco69,

    michaelanthonyricco69 michaelanthonyricco69 Nov 3, 2012 5:37 AM in response to King_Penguin
    Level 1 (0 points)
    Nov 3, 2012 5:37 AM in response to King_Penguin

    Hi, thank you.

     

    My apologies for shouting (the caps). Yesterday, I purchased two movie combos (Blu-ray+Digital) from a local retailer. The first package I opened did not contain any digital code at all and I had to go back to the store. Then I returned home and opened the second package (Scarface) and having submitting the code, received the wrong movie (The Mummy). Thus, my frustration.

     

    Ty for replying to my post

  • by King_Penguin,Solvedanswer

    King_Penguin King_Penguin Nov 3, 2012 5:42 AM in response to michaelanthonyricco69
    Level 10 (135,689 points)
    iTunes
    Nov 3, 2012 5:42 AM in response to michaelanthonyricco69

    You could either try the 'report a problem' process as I described (I'm not sure where digital copies appear on your purchase history so that might not work), or try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then possibly Purchases, Billing & Redemption

  • by michaelanthonyricco69,

    michaelanthonyricco69 michaelanthonyricco69 Nov 3, 2012 6:59 AM in response to King_Penguin
    Level 1 (0 points)
    Nov 3, 2012 6:59 AM in response to King_Penguin

    I rarely buy physical copies of movies anymore - for the following reasons. Six months ago, I bought the Jurassic Park Trilogy combo. After entering all the codes, I ended up with 2 digital copies of the second movie (the worst one), 1 copy of the third movie and 0 copies of the first (and best) movie. Yesterday, one of my movies was missing the digital code and the other movie had the wrong digital code.

     

    And these studios and artists question why people download illegal copies!

     

    Ty for your help and responses. It is very much appreciated. Have yourself a great day .