Previous 1 2 Next 26 Replies Latest reply: Nov 16, 2012 6:15 AM by ToBeHuman Branched to a new discussion.
ToBeHuman Level 1 Level 1

Hello All,

 

My iPhone 5 (AT&T) is unusable with the below error message after restoring it in iTunes to upgrade to iOS 6.0.1. I recieve the below error message "SIM Not Valid". My phone has never been jail broken and has the AT&T SIM card it came with. This phone has already been replaced once because of a hardware problem with the 1st phone I received.

 

Does anyone have any suggestions? I really don't want to waste time at the Apple Store again and this is my only phone, so I would like to get it up and running ASAP.

IMG_0001.PNG

Thanks.


iPhone 5, iOS 6
  • ToBeHuman Level 1 Level 1

    Restoring from recovery mode has not helped.

  • Ashka Level 4 Level 4
    expertise.notebooks
    Notebooks

    I have had to re enter the APN settings on mine after updates..

  • diesel vdub Level 7 Level 7

    Remove and reinstall the SIM card.

    Replace the SIM card.

     

    If neither of those works, take the device to Apple for evaluation and possible replacement.

  • ToBeHuman Level 1 Level 1

    Spent 2 hours on the phone with Apple support, with 3 different techs and the issue has not been resolved. The last tech insisted that I got to AT&T and have them replace the SIM card, so I did and it didn't help. I've already figured out what the problem is from another thread, but the phone support people are too arrogant to listen.

     

    https://discussions.apple.com/thread/3375290?start=165&tstart=0

     

    I want to get this phone working. Nothing is wrong with it. Something is wrong with Apple's activation process for this phone.

  • ulianaUa Level 1 Level 1

    this is insane! Never will do updates again... it seems that afterall very soon I will be done with Iphone((((( Unfortunately in the past year there are tooo many mistakes in updates!

  • ToBeHuman Level 1 Level 1

    Spent 2 hours at the Apple store. Seen a Genius. I told them about what I'd found online about the phone profile probably being setup incorrectly, but they said it is fine and it was set to AT&T. They tried restoring my phone, which didn't help. They replaced my iPhone 5. This is my 3rd iPhone 5. I go home and do a restore and upgrade to update to iOS 6.0.1 and I HAVE THE "SIM NOT VALID" MESSAGE AGAIN! I'M BEYOND FRUSTRATED!!!

     

    APPLE ARE YOU READING THIS?!

  • ThatguyfromThatplace Level 3 Level 3

    No, Apple are not reading this.

    As for when you called Apple, have you spoken with a Senior Advisor yet? If not, call again and at the beginning ask to speak with a Senior Advisor, they can usually do more than the regular advisors can (same as with many Telco's when asking to speak with a supervisor gets you to someone with more power).

  • ToBeHuman Level 1 Level 1

    I've spoken with a senior advisor. He opened a tech ticket. They were supposed to get back to me today, but didn't, so I went to the Apple store because I've been without a phone since Friday night. They replaced the phone. What is happening to me is exactly what has happened to all the people in the thread that I linked, but no one at Apple listens.

  • ToBeHuman Level 1 Level 1

    Senior support opened a ticket with engineering on Saturday and there still isn't an update, but they don't really care.

  • ToBeHuman Level 1 Level 1

    The senior support person I talked to today still couldn't provide an update on my engineering ticket. I guess whoever responds to the engineering ticket only e-mails the person who sent it and the 1st senior support person I talked to on Saturday has been out. The person I talked to today did call the Los Cerritos (CA) store to have them give me a brand new device, not linked to the old ones at all, but the store refused. So still waiting...

  • ToBeHuman Level 1 Level 1

    I've had the original iPhone, the 4, the 4S, now the 5, a Macbook Pro, an iMac and an iPad 2. This will be the last iPhone.

  • gdgmacguy Level 7 Level 7

    Who cares?  This is a forum of users.  We're not Apple.  No one here really cares what you do.

     

    You've been given an excellent suggestion to bring your phone to Apple for evaluation.  If you don't want to do that, that's your decision.   You can continue waste your time and post your play by play, but again, no one really cares. 

  • ToBeHuman Level 1 Level 1

    Maybe you weren't reading. I've already brought it to the Apple store. This is the 3rd phone. The same thing keeps happening because the profile linked to the phones is screwed.

  • gdgmacguy Level 7 Level 7

    So what would you like us to do?  Posting here is pointless.

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