5 Replies Latest reply: Dec 3, 2012 2:26 AM by suggs47
Joe Fildew Level 1 (0 points)

Hi,

 

Not sure if anyone can help me on here?  Just tried to download the latest itunes update.  Unfortunately the download froze and removed my itunes short cut from my desktop.  When I tried to unfreeze the update my entire pc froze so I had to restart.

 

Restarting has meant that my entire itunes has gone - there is no shortcut icon on my desktop and when I search on my system for itunes it has the previous libraries but I don't know how to get the normal itunes view back?

 

When I plug in my ipod it just charges, but nothing more.  It doesn't recognise my itunes library.  I really don't want to reinstall itunes as this will mean I have to start all over again with my music doesn't it?

 

Can anyone assist me please?  Is it still on my PC and can be located without me having to reinstall the full itunes program?

  • b noir Level 9 (72,060 points)

    I really don't want to reinstall itunes as this will mean I have to start all over again with my music doesn't it?

     

    No, a reinstall shouldn't touch your content. (That being said, it's always a good idea to maintain a current backup at all times in case of disasters of any sort.)

  • Joe Fildew Level 1 (0 points)

    Thanks for your response B Noir..

     

    I restarted my pc once again and after a little while an itunes update box appeared asking whether I wanted to download the update.  Felt I had nothing to lose so accepted the update and it reloaded/installed successfully with all my songs and playlists still intact!

     

    So a couple of fret-ful hours but turned out ok in the end.

     

    All the best.

     

    Joe

  • b noir Level 9 (72,060 points)

    Excellent news, Joe. Glad you got things sorted out.

  • suggs47 Level 1 (0 points)

    Same thing just happened to me but despite several restarts, there is no indication what has happened and no update box has appeared. Does anyone know what has caused this?

  • suggs47 Level 1 (0 points)

    Further on. I uninstalled anything to do with itunes and reinstalled. After several failed attempts (with various messages and reason popping in boxes eveywhere) it has successfully installed again with no apparent problems.