HT1595: Apple TV (1st generation): Troubleshooting wireless connections

Learn about Apple TV (1st generation): Troubleshooting wireless connections
spencermcdonald

Q: I hooked up DirectTV and the installer disconnected my apple tv. Now it will not start up. It keeps searching for the date and time. How do I get it to work again. I have tried everything.

I had DirectTV installed and the installer hosed up my Apple TV. Now I can not get it to work. It keeps searching for the time and date and only shows the computer and systems icons...  nothing else. I tried resetting and that did not work. Can anyone help with advice or an easy fix. Thanks.

AppleTV 2, iOS 6.0.1

Posted on Nov 3, 2012 3:43 PM

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Q: I hooked up DirectTV and the installer disconnected my apple tv. Now it will not start up. It keeps searching for the date and tim ... more

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  • by rvm2,

    rvm2 rvm2 Nov 3, 2012 4:49 PM in response to spencermcdonald
    Level 1 (5 points)
    Nov 3, 2012 4:49 PM in response to spencermcdonald

    Here's what finally worked for me with Apple TV 3rd generation. Out of the box, when setup with wi-fi, it breezed through without any issue. As soon as I powered down and connected it to another tv (same wi-fi network), it got stuck at setting date/time. The remote would help in getting out of it, but the home would only have "Computers" and "Settings" and pretty much useless except for AirPlay. Here's what I did to resolve this:

     

    1. On your main router, temporarily disable the firewall or set it to the lowest setting allowable (a reboot of the router maybe required).

    2. Restart apple tv via the "restart" option in the "General" option in the main settings menu.

    3. It should breeze through and not show the "Setting date/time" screen.

    4. Once it loads up properly, turn on your fire wall as before  (a reboot of the router maybe required).

     

    I think it worked for me out of the box, but auto-update to the latest software introduced this bug. So, everytime apple tv tries to synch with the time server, this issue will come back. To disable this, I turned off the "auto time synch" option in Settings -> General.

     

    I am fairly confident that I'd be able to use steps 1 through 4 anytime this recurs. Possible scenarios causing recurrence of this issue:

     

    1. Unplugging the power to apple tv or power failures.

    2. OS updates.

    3. Restoring apple tv using "Restore" or via micro-usb and iTunes to the lastest OS.

     

    Hope this helps. Please post if this works for you.

  • by ElwayFreak,

    ElwayFreak ElwayFreak Nov 6, 2012 1:50 PM in response to rvm2
    Level 1 (0 points)
    Nov 6, 2012 1:50 PM in response to rvm2

    I just tried all of this on mine and it is still stuck on setting Date and Time!  This is the third time this week - same issue!  Apple is becoming more and more like a PC.  I am thinking of trying Roku.  Anyone had any luck with another device?  If I am going to have to work to make it work, I might as well do it on a unit that does more with less restrictions than Apple!