lunarsanctified wrote:
I've had it since July 2012 and it has completely crashed 6 times total now. It happens at random, it will go black then the plug into itunes and recover mode pops up. Is anyone else having this issue? I've already taken it to an Apple store and they said nothing was wrong with it. I had an ipod touch that acted similar except it would always freeze up. To tell you the truth, I'm starting to lose faith in all Apple products. I want a refund, I shouldn't have to pay out the *** for a phone that will leave me stranded all the time.
I recommend going through the right troubleshooting steps to help resolve this problem. Then if you do, you'll be able to narrow down what's causing it and then address this problem once and for all.
It boils down into three steps.
1. a) Backup your iPhone b) Restore iOS software b) restore the backup.
If the issue persists...
2. Read this article on how to setup your iPhone as a new device.
If the issue persists...
3. Replace the iPhone with Apple. If you're covered by warranty, they can do this remotely by mail to avoid the long drive at no cost. You'll have to call in to speak to them about that though. You can check your coverage on this page. Even if you're not covered, remote support is still available at a cost.
Hope this helps.