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Cracked iPhone 5 screen. What does the warranty cover?

So a drunk hispanic man tried to fight me as I was walking home and my phone fell out of my pocket and hit the ground.

What are my options here? I bought this phone 2 weeks ago and now there's a crack along the bottom and center of the screen. It's still functional and if the warranty doesn't cover this, I want to be able to try and fix it myself as soon as I can buy a screen.

Posted on Nov 3, 2012 9:54 PM

Reply
6 replies

Nov 3, 2012 10:00 PM in response to BlueX

Warranty, by definition, makes sure the product you buy works as advertised, and you get 1 year for free with the iPhone. Once we enter the realm of accidental damage, that's not a warranty issue, that's more an insurance issue.


Apple doesn't give you an insurance when you buy the iPhone. So it's not "covered."


However, if you purchased AppleCare+ when you bought your iPhone, they will give you a replacment iPhone for a $49 service fee twice in the two year coverage.


Otherwise they replace the device for a service fee. To find out exactly how much, I recommend calling into Apple and asking.

Dec 2, 2012 6:02 PM in response to BlueX

Hi,


Hi does warranty stand when you haven't dropped your phone and there was likely a screen fault from purchase? In my case I purchased the iphone 5 and had it for less than a week before I crack appeared on the screen. I didn't drop the phone and am sure I didn't knock it on anything yet a crack still appeared. I must admit because of the reflection at first glance the crack is difficult to see. I just figured that it may have been cracked from when I purchased the phone and the crack grew over the space of a few days of use. I have purchased most iphone models including 3/4/4s and have never had a crack on the screen. I just find it very hard to believe I damaged it from every day use unless the screen are very week campared to it's predecessors.


Thanks


David

Cracked iPhone 5 screen. What does the warranty cover?

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