TS3694: Get help with iOS update and restore errors

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100jeff100
Level 1 (0 points)

Q: How do i fix error code 3014 on updating iphone to latest version?

I've just tried to upgrade an iphone 4s to the latest version of the operating system on offer and it fails.  The error is "...an unknown error occured (3014)".  This seems particulalrly worrying as I have a very up to date iMAC with the latest version of everything, the latest of eveything on the iphone until yesterday and very few applications or hardware devices to interfere with anything.

 

I have already had my first iphone replaced as it failed on the wifi hardware and now this one fails on what must be a very simple upgrade procedure.  Do Apple actually test anything properly these days?

 

My nearest Apple store is 45 mins away and a typical appointment is about a 1 week wait. 

 

If anybody has an idea how to fix this without reverting to my 3 hrs visit to Apple then I would appreciate it.

 

Jeff

iMac, Mac OS X (10.6.8)

Posted on Nov 4, 2012 2:16 AM

by imobl,Solvedanswer
imobl imobl
Level 5 (6,900 points)
iPhone
A:

from forum search for 'error 3014':

 

Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.

  1. Update to the latest version of iTunes.
  2. Verify the computer's date and time are accurate.
  3. Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
  4. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
  5. An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
  6. Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
  7. Test restoring while connected to a known-good network.

Jailbreaking your device can also trigger this error.

Posted on Nov 4, 2012 5:54 AM

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100jeff100

Q: How do i fix error code 3014 on updating iphone to latest version?

  • All replies
  • Helpful answers

  • by imobl,Solvedanswer

    imobl imobl Nov 4, 2012 5:54 AM in response to 100jeff100
    Level 5 (6,900 points)
    iPhone
    Nov 4, 2012 5:54 AM in response to 100jeff100

    from forum search for 'error 3014':

     

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.

    1. Update to the latest version of iTunes.
    2. Verify the computer's date and time are accurate.
    3. Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    4. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    5. An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    6. Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    7. Test restoring while connected to a known-good network.

    Jailbreaking your device can also trigger this error.

  • by 100jeff100,

    100jeff100 100jeff100 Nov 5, 2012 1:02 AM in response to 100jeff100
    Level 1 (0 points)
    Nov 5, 2012 1:02 AM in response to 100jeff100

    I found that simply waiting until the servers were less busy solved the problem.  I also found that I couldn't do anything with the iPhone except keep trying and despite what everybody says about disconnecting other devices the real issue is how busy is the server?    What a pity the server cannot message to "try later".

    Thanks for all the assistance - we got there in the end.

    Jeff

  • by imobl,

    imobl imobl Nov 5, 2012 6:35 AM in response to 100jeff100
    Level 5 (6,900 points)
    iPhone
    Nov 5, 2012 6:35 AM in response to 100jeff100

    Thank you for the feedback. Glad to hear it worked out for you.

    If you have any other questions, please post again and some one

    will answer.

  • by lakala6,

    lakala6 lakala6 Apr 14, 2014 9:43 PM in response to 100jeff100
    Level 1 (0 points)
    Apr 14, 2014 9:43 PM in response to 100jeff100

    If you are using a router,just disconect it and conect a dongle!that will solve your problem!no need to edit host files!!! good luck!!