iPhone 5 freezes in sleep mode, Reset required

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iPhone 5 freezes in sleep mode, Reset required

Hello

My iPhone froze twice recently while in sleep mode. I had it in sleep mode for a while, when I cam back on it, nothing happens, non of the buttons are responsive. I had to reset (by holding both home and sleep button 10s) to bring it back to life and reboot.

What surprise me is that the situations were very different, with both iOS versions:

1st time:

- charging during the night (no alarm clock the next morning... ) on charger

- Wi-Fi OFF

- in silent mode

- iOS 6.0

2nd time:

- not connected to either computer or charger : 42% battery after reboot

- Wi-Fi ON

- not in silence mode

- iOS 6.0.1

I could not find any logs referring to these bugs according to their timing in the "Diagnostic & Usage Data" either.

Anyone has an idea what might cause that ?

Thanks !

iPhone 5, iOS 6.0.1

Posted on Nov 4, 2012 3:14 PM

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Answer 1

MBFuser

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Feb 6, 2013 3:27 PM in response to donok

I am having the same problem!

Did you find any solution?

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Answer 2

donok Author

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Feb 10, 2013 8:19 AM in response to MBFuser

Hi MBFuser,

I didn't find a way to solve this problem. It also happened once more since november, still on 6.0.1.

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Answer 3

fathom90

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4 points

Feb 19, 2013 5:30 PM in response to donok

Any news on this? I'm having the same problem as well...

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Answer 4

hbtiong

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Feb 20, 2013 8:24 AM in response to donok

i am having problems too. it freezes on sleep, and i need to wait for around 1 minute, then it works again. help?

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Answer 5

MBFuser

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Feb 21, 2013 2:23 AM in response to hbtiong

donok, fathom90, hbtiong,

Took my phone to technical support and had it replaced because of a "hardware malfunction".

Go to the support page on apple site and find the technical support address that suits you.

Hope this helps!

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Answer 6

theuser5

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Mar 31, 2013 1:56 AM in response to donok

i have the same issue and ive gotten a replacement from the apple store and im still having the same issue. seems to be a software problem. almost everyone i know with an iphone 5 is having this issue. i hope apple can fix the problem instead of continuing to swap phones. ive tries to restore with and without backup. still the same problem. this is my first iphone and im very disappointed.

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Answer 7

May 9, 2013 9:01 PM in response to donok

Are you using the scheduled "do not disturb" function?

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Answer 8

theuser5

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May 9, 2013 9:16 PM in response to tonyfromastoria

it fixed itself without a iOS update. it was more than likely a common app that caused the problem and that app was updated. but i haven't had the issue in over a month...but no, i never activated do not disturb.

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Answer 9

fathom90

Level 1

4 points

May 10, 2013 12:04 AM in response to tonyfromastoria

I am using Do Not Disturb - i'll try without using this. My girlfriend has an iPhone 5 too and is also experiencing this issue...hopefully it's just a software issue

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Answer 10

May 10, 2013 7:34 PM in response to donok

I completely disable the "dot not disturb" option. This works for me.

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Answer 11

Aug 21, 2013 12:41 AM in response to donok

I have the same problem with my iPhone 5 and iOS 6.1.4. Sometimes it crashes very often over a few days, then not at all for a longer period of time. I do not use the "do not disturb". I do use iCloud backup, which usually goes well. It never crashes when I carry the iPhone around in my pocket. Could that mean that the problem is related to the accelerometer?

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