Previous 1 2 Next 23 Replies Latest reply: Apr 18, 2013 11:35 AM by JAKaye
JAKaye Level 1 (0 points)

iPad is now going through automatic reboot on its own continuously. The apple logo appears, displays for about 60 seconds, then switches to a dark gray screen for 10 seconds, then goes completely black for 10 seconds, then repeats these same three steps.

 

What I have done:

 

1. Attached my iPad2 via USB connector to my MacBook Pro Retina;

2. Accepted install for ios 6.0.1 upgrade when the upgrade message appeared;

3. Waited while the upgrade ran, was verified, then the firmware was upgraded and verified;

4. The iPad2 began recycling thorough its reboot process;

5. Allowed this to continue through at least five iterations;

6. Disconnected iPad2 from Mac;

7. Performed a restart (held home and power buttons down for 10 seconds);

8. iPad cycled through the same restart process as above;

9. Allowed this to continue at least five iterations;

10. Performed a Recovery

      a. Plugged USB connector to Mac but NOT iPad;

      b. Pressed Home button, then attached connector to iPad;

      c. Allowed restore to reinstall ios 6.0.1;

11. iPad once again cycled through the same restart process as above.

 

I suspected that I might hve gotten a corrupted version of the ios 6.0.1 upgrade, but it verified so I am now at my wit's end.

 

HELP!!


iPhone 4S, iOS 6, 32GB
  • TarunSatiya Level 1 (0 points)

    I am having the same issue since yesterday ... the iPad2 taking 60 seconds to reboot, and then starts reboot again after 20-30 seconds of use. Have restored the software twice through iTunes, and even let go off the back-up restoration ... still no luck!

  • JimHdk Level 7 (28,340 points)
  • Texas Mac Man Level 8 (46,565 points)

    What to Do When Your iPad Won't Turn On

    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm

     

    iOS: Not responding or does not turn on

    http://support.apple.com/kb/TS3281

     

    iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad

    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad

     

    iPad: Basic troubleshooting

    http://support.apple.com/kb/TS3274

     

    iOS: Resolving update and restore alert messages

    http://support.apple.com/kb/TS1275

     

    iPad: Unable to update or restore

    http://support.apple.com/kb/ht4097

     

     Cheers, Tom

  • JAKaye Level 1 (0 points)

    Been there, did that, no help. Thanks anyway.

  • JAKaye Level 1 (0 points)

    Been there, did that, no help. Thanks anyway.

  • Demo Level 10 (88,896 points)

    Since you have tried everything that you possibly can try and have had no luck whatsoever and the iPad is unusable in this condition, you can try this if you like.

     

    Let the iPad battery drain completely. Let it shut off on its own. Recharge it for about 20 minutes and then try restoring again.

     

    You aren't getting anywhere now, so it might be worth a try.

  • JAKaye Level 1 (0 points)

    Trying it now. Since all it is doing is cycling through its attempt to restart, it will take a while (hours, days?) to run the battery down. I'll post again when I have tried your suggestion.

     

    Thanks

  • Demo Level 10 (88,896 points)

    I have read about this "fix" before on the iPad forum. Obviously I can't tell you for sure that it will work, but we know that nothing else is working so that's why I suggested it.

     

    I did think about the fact that it could take a while, but as long as the iPad keeps restarting, that has to be using battery power - and maybe even more than just leaving the device turned on constantly.

     

    Have you been turning the iPad off or does the device not accept any user input at all now and just keeps cycling through this rebooting process? Can you see where the battery level is on the device now?

  • JAKaye Level 1 (0 points)

    "Have you been turning the iPad off or does the device not accept any user input at all now and just keeps cycling through this rebooting process?"

     

    The iPad only accepts one input. When the restart is cycling, I have to wait until the screen goes completely dark. When that happens I immediately press both the Power and Home buttons and hold them for 10 seconds. On the screen, the Apple logo appears, just as it does when restarting, When 10 seconds have elapsed the screen goes directly from the Apple logo to black instead of pausing at a gray screen for a second or two before turning off.

     

    If I just hold the Power and Home buttons down while either the Apple logo screen or gray screen are showing, the hard restart is ignored and the iPad just continues its restart cycling.

     

    "Can you see where the battery level is on the device now?"

     

    The only thing that appears on the screen is the Apple logo centered on a gray screen followed by the blank gray screen and then the blank dark screen.

     

    BTW, again I thank you for this suggestion. I filed a service request with Apple Support and after about 30 minutes they were unable to offer any further suggestions. SInce the iPad is about 2 years old, its hardware support contract has expired. But I was able to get free support because ios 6.0.1 just came out and this problem clearly relates directly to this change. The problem originated when I tried to install it. Apple did suggest I take my iPad to an Apple store to have it looked at. I live about 250 miles from the nearest Apple store so that's not a very enticing option. However I will be visiting the Dallas area in two weeks and will probably take it in to the Apple store there when I have time.

     

    I'll keep posting results as theiy occur.

  • Demo Level 10 (88,896 points)

    You are quite welcome. I hope that Apple can get this resolved for you or the battery drain works ....and do keep me posted! Good luck!!!

  • JAKaye Level 1 (0 points)

    The iPad just ran out of juice (13 hours of restart attempts). I plugged it in to power and left it for 5 minutes. At that point it tried, all on its own, to restart again. I used the "Home button, Power button" technique to power it down. I then tried to do a restore once again. The exact same thing happened as before. It is now cycling through the restart syndrome with no end. I let it run for about 8 times, then disconnected it from the Mac and plugged it back in to power. As soon as I did it went back to the restart attempt even though I powered it down after disconnecting it from the Mac.

     

    I' m going to try one more thing and I'll let you know the details after I work them out and give it a try.

  • Demo Level 10 (88,896 points)

    Good luck!!!!

  • SuzLewis Level 1 (10 points)

    Just following along on this thread because I am having precisely the same issues with my iPad 2. 

     

    I'm fortunate enough to live very close to an Apple store, and that's my next step, but that's a last resort.

     

    Thanks so much for posting your problem!

  • JAKaye Level 1 (0 points)

    Please let me know if the Apple Store is able to fix the problem.

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