deggie
I am not too sure in what way your post was edited. Parts of it are difficult to understand and others at odds with the suggestions of fellow posters! The idea of my getting another email address was in the hope that it may have been of a supervisor or other person who was in a position to see that a reply, whatever the nature of it, was given. Forgive me if I have interpreted some of your comments wrongly, but sInce you are in possession of very few facts then it is surely wrong of you to be judgmental as to why I have not obtained replies. If you ever get a chance to read the report which I refer to at the end of this post then I suspect your position might change dramatically.
Thomas A Reid
I am not having a disagreement with the hosts! However, I do have a grievance that they have not responded to an email in early September despite it not being expedited until a very reasonable 18 days later. I could understand if we were involved in some stalemate situation and I began to pester them. This is not the case. Indeed, this quote of theirs surely speaks for itself – ‘I understand your concern.... but am not at liberty to share more than we are working on ways to improve.’ I would add two things: 1. I have never asked the hosts to disclose anything, and 2. They made one or two useful improvements to the workings of the forum which were largely in keeping with some suggestions I made.
Why do you suggest I stay away from the forum for a time, come back and forget about it? I have a legitimate grievance and anyone in that position surely has the right of access to see that it is properly addressed. My concerns, outside of their failure/refusal to give me the courtesy of even one reply, affect not just me but yourself and many other participants. Does this, another quote of theirs, not ring hollow? – ‘We appreciate your contributions and all the assistance you provide to your fellow users. It is through the assistance from you that Apple Support Communities continues to succeed’.
etresoft
I have even gone down the unusual route of reporting abuse against myself in this thread to make absolutely sure that the hosts are without excuse. In one sense I might as well not have bothered.
In addition to all the options open to me as previously enumerated, I have prepared a comprehensive report which will be forwarded to the Apple management (not the community hosts) by recorded delivery. They will discover they have a formidable complainant.