4 Replies Latest reply: Nov 5, 2012 3:21 PM by consolata17
consolata17 Level 1 Level 1

I had a grey screen with a flashing question mark so I restarted the computer and held the  option key down. I only see a return symbol and a right arrow and a watch. I don't know what's wrong with the computer. I need to get my stuff off of itunes onto a hard drive/and or my new macbook pro.


Thanks in advance for any help or insight into this.

imac g4
Reply by rkaufmann87 on Nov 5, 2012 2:56 PM Helpful
Do not hold down any keys until you hear the startup tone, if you don't hear the startup tone take the machine for service at your local AASP or Apple Store.
Reply by rkaufmann87 on Nov 5, 2012 3:18 PM Helpful
Hold on a sec, are you really on a G4 and not an Intel iMac? If so you're HD has probably fatally crashed, if it's the originial it's at least 6-7 years old. If you are on a G4, the posting in the correct forum (noted below) always helps.  https://discussions.apple.com/community/desktop_computers/imac_powerpc G4's were all Power PC (PPC) based, iMacs made since 2006 have been Intel based. When posting ensure you choose the correct forum and your Profile is up-to-date so we can easily help you out.

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