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LTE not available on LTE enabled network in Belgium (Belgacom)

I was very excited about the opening of the first public LTE network in Belgium by the carrier Belgacom.

This carrier runs LTE on 1800MHz which is supported by my european iPhone 5.


Apparently Apple blocks access or is not willing to provide a carrier settings update for us to access this LTE network?

iPhone 5, iOS 6.0.1

Posted on Nov 6, 2012 3:08 AM

Reply
529 replies

Nov 30, 2012 11:02 AM in response to Pieter J.

KiltedTim,


Apple is asking money for the mobile operators to enable 4G in their network.

I personally believe that strategy is damaging Apple, but they know better than me what they do with their business.

The problem is that they state the reason for that is to assure that the iPhone customers have a good experience, but they forget that they fail with requirements of their product to the users stating that they are buying an LTE compatible phone. In the product description, there is nothing that mention any restrictions on any LTE network.

Regarding the quality of networks: mobile networks are shared networks, meaning the conditions that you have depends a lot what the other users in the same cell are doing at that time. It’s not logical that you evaluate the quality of a network based on a sample. There are a lot of parameters that define the quality of network and speed of access is just one of them.

I work in a mobile operator, and of course in my office I can access full speed. But the conditions vary from city to city and even at the same place they change during the day. I cannot imagine Apple making a valid test that measure the overall condition of a network in an extensive country like US, for example. Saying this, what do you mean by invalid test? What should be a valid test? Who defines those tests?


<Edited by Host>

Nov 30, 2012 10:37 AM in response to JFCR

The article described tests that are not statistically valid. I made no allegations regarding any testing done by Apple.


As for your questions as to Apple's policies, such discussions are forbidden by the terms of service here.


If you wish to make allegations of fraud against Apple, I suggest you consult an attorney. Such discussions are also prohibited here by the terms of service.


Nowhere does Apple claim that the iPhone will function in ANY way on a carrier that is not supported. It may, however, if it does not, it's between you and the carrier you have chosen to use. They have detailed quite clearly which carriers have supported LTE networks. http://support.apple.com/kb/ht1937


If the carrier you choose to use is not on that list, then your complaint is with them, not with Apple. Apple has provided a path for carriers to become supported. If you work for such a carrier, then I suggest you take it up with your superiors if you're not happy about it.

Nov 30, 2012 10:52 AM in response to nick-1989

Pretty funny, accusing the most valuable company in the world of being "communist". It's a corporation, not a democracy. These forums are here for technical support, not ranting and whining about why something doesn't work the way you want it to when it's already been made clear that it is NOT supported on your network.


YOU agreed to the terms of service when you signed on here. If you can't live with them, there are plenty of other forums on the Internet where you can rant and whine to your hearts content.

Nov 30, 2012 11:09 AM in response to Pieter J.

I see this discussion is still going on.


I'm pretty sure if apple wants to do some testing it is more about switching between 3G and real 4G than about the speed.


The fact is that what most US operators call 4G is in fact pumped up 3G HSPA+. What Europeans consider 3G is the same, the real naked 3G is much slower, but mobile network development happened quicker in Europe than in the US that's why most Europeans think of 3G as only the pumped up 3G that was around when finally a handsetmaker (yes Apple, that American company getting bashed here) came up with a handset that could really make you enjoy that experience.


I think it's early days yet for apple in terms of experience with real 4G/3G handover. Still I'm convinced they'll get around to it. Be a little bit patient please. Apple still provides us with the best hardware yet and you can't expect them to jump just because there are now 2 small countries extra offering true 4G. Although the 20 million citizens in Switzerland and Belgium are among the richest in the world, they are only 20 million - and only a handful is getting upset about this issue already.


So I would say behave, be patient and stop bashing apple or making false courtcase threats. Makes me ashamed to be a compatriot of you guys. But I guess not everyone can be the brightest bulb on the chandelier. :-)

Nov 30, 2012 12:36 PM in response to KiltedTim

F*** your supported list. We have personal hotspot by Mobistar and Telenet. Do you see this on that list? No!visual voicemail have Mobistar also, do you see that ? No! With a Mobistar sim also no LTE switch, so keep dreaming with your amarican dream. The list is not up to date for 2 years!


There are proximus customers now with 4G, so it is aleady working.

Nov 30, 2012 1:22 PM in response to KevinBelgium

KevinBelgium wrote:


Apple still provides us with the best hardware yet


Don't say things if you don't know what you're talking about.

I suggest you to do some comparisons before posting lies:

http://www.gsmarena.com/compare.php3?idPhone1=4910&idPhone2=4958

http://www.gsmarena.com/compare.php3?idPhone1=4910&idPhone2=4238

http://www.gsmarena.com/compare.php3?idPhone1=4910&idPhone2=4967


The rest of your post I will ignore to leave you some dignity.

Nov 30, 2012 1:24 PM in response to nick-1989

That guideline, as you put it, is Apple's official statement of what features are supported on which networks.


There is nothing more that can be added here. Apple's statement is final as far as these forums are concerned.


If you believe that the law should enter into it, then contact a lawyer. ANY discussion on those lines is forbidden by the TOS. Or haven't you figured that out after having multiple posts deleted by the hosts for threatening legal action?


Maybe you should try reading the standards documents some time. LTE does not necessarily = LTE.


Did Apple advertise that the phone would work with YOUR network? No... As a matter of fact, they did not. YOU chose to ASSUME that it would work.


I'll say it again. If the TOS for these forums are unacceptable to you, then go elsewhere.

Dec 1, 2012 1:16 AM in response to Pieter J.

The iphone5 and LTE it's exactly the same if you bought a car and you can use the 5'gear only if you go to a specific fuel pump !

The LTE is impleted in the iphone, but apple restricted the usage with carrier limitation.

Here in Europe, a complaint to "Union europeene" for restricting of liberty of usage" (restriction à la libre concurrence et utilisation in french) must resolve this problem...

LTE not available on LTE enabled network in Belgium (Belgacom)

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