You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

LTE not available on LTE enabled network in Belgium (Belgacom)

I was very excited about the opening of the first public LTE network in Belgium by the carrier Belgacom.

This carrier runs LTE on 1800MHz which is supported by my european iPhone 5.


Apparently Apple blocks access or is not willing to provide a carrier settings update for us to access this LTE network?

iPhone 5, iOS 6.0.1

Posted on Nov 6, 2012 3:08 AM

Reply
529 replies

Jan 23, 2013 6:16 AM in response to Yjordens

It's not that simple.


The problem is that the iPhone 5-users on the Proximus-network paid the full bucks for a device, advertised as being an unlocked device with model number A1429 GSM, so supporting LTE on bands 1, 3 and 5 (this is a standard, so not an exotic marketing word like Apple tends to use.. Retina anyone?).


Only to find out that 'Unlocked' does not really mean unlocked.


Let me draw you an analogy. This is like buying a TV advertised with having a HDMI-input that only works when it's connected to a Belgacom settop-box and not on a Telenet Digicorder, even when using the same HDMI-cable (same 1800 MHz band). Telenet customers will have to use the SCART-input Sounds rubbish doesn't it? That's because it is. Apple has no right whatsoever to block a certain carrier's LTE-bands when they said these bands are supported. Which they did.


Me and some others already have sent Test-Aankoop a bunch of e-mails asking to investigate that ****.


<Edited By Host>

Jan 23, 2013 6:23 AM in response to TheysR

Theys


before Apple removes your post, could you please send me your copy that was send to Test aankoop, I would like to do the same;


I have enough of this ..

MOre than 10 years I buy everything from apple, now with this attitude I am actively looking for alternatives! THIS AIN'T right simple as that;


I do have (for professional reasons) accounts both with Mobistar, Proximus and Base;

I do want to opt for the BEST product available; So I do want to select Proximus as

a) They have the best network

b) they are the only provider offering 4G/LTE in several cities and not only in a test city


I do prefer the UX of the iphone, although my samsung Galaxy IIIS LTE is technical better, the user interface of apple combined with the integrated cloud services are simply better.


But I do not have any problem to connect this Samsung on the LTE network of proximus;

I have paid 300 euro's more for the iPhone, thinking UNLOCKED = all options open;


No .. in this way apple you can censurate as much as you want .. if this is the base you want to communicate with loyal customers .. the loyal part will vanish quickly!!!

Jan 23, 2013 7:23 AM in response to Yjordens

So we have to talk booo and mooo to you .. as you support apple using us customers milked like a stupid cashcow!???


Agree the exclusive partnerships can exist; however don't sell unlocked phones. And when money thrives this exclusive partnership rather than quality .. hmmm :s just asking ..

Perhaps I am now acting like a black sheep 😝

Jan 23, 2013 11:51 PM in response to David Doukidis

David Doukidis wrote:


Apple today announced that iPhone 5 will support LTE on 36 new networks next week.


You will likely receive a carrier update over-the-air, or prehaps iOS 6.1 will be released.


David; I quote Mister Cook:

"Next week," said Tim Cook, "we're adding 36 more carriers for LTE support. These carriers will be in countries that we are not currently supporting LTE."

so do not count Proximus will be one of these 36 "approved" carriers

Jan 28, 2013 10:46 AM in response to modular747

Looks like iOS 6.1 has been launched, with 4G support for Proximus. However, only for the ipad.

It's just like buying a car and you only are allowed to use the 5th gear, when using gasoil of a cheap gas station, when using gasoil of a gas station like Total you have to buy another car with the same engine, but less options to use a fifth gear.


Excuses, but Apple is disappointing me at the moment.

LTE not available on LTE enabled network in Belgium (Belgacom)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.