Previous 1 7 8 9 10 11 Next 529 Replies Latest reply: Apr 25, 2014 5:05 PM by poutchi Go to original post Branched to a new discussion.
  • Auka Level 1 (0 points)

    We don't know :-/

     

    @bollegijz, this question is between Belgacom and Apple I cannot answer to you

  • bollegijz Level 1 (0 points)

    @Auka, just as long as you Belgacom people realise we will NOT buy Samsung LTE phones for that reason

  • bollegijz Level 1 (0 points)

    Oh,  and maybe those LTE iPhones that did get on the Proximus LTE network were jailbroken...?

  • kd_belgium Level 1 (0 points)

    There is no jailbreak for the iPhone 5

  • Auka Level 1 (0 points)

    not yet enfin, I don't know

    I haven't jailbreak my iphone 4 :-/ I don't know for the 5

  • GeertCu Level 1 (0 points)

    an iPhone5 seems to have configuration settings in order to connect to an 4G or LTE network.

    These configuration settings are not included in the "default carrier settings" that an iPhone uses when a "non-partner" carrier is used.

     

    It is up to Apple and Belgacom/Proximus to talk to each other and have these settings applied to an iPhone.  Either include this information in the default carrier settings, OR send a carrier update for the proximus simcards.

     

    I would like to suggest everyone suffering from this problem to contact Apple Support.

     

    • Go to http://www.apple.com/benl/support/contact
    • Choose "iPhone" and "Internet and Airprint"
    • Choose "subject not listed" and type "4G proximus" or something similar
    • Choose "talk to Apple Support", they'll call you back after a few minutes
    • Choose option 1 (talk to a advisor) at the computer-voice-menu

     

    Explain to the Helpdesk operator that you are using Proximus simcard in an iPhone 5, and that you only have a "enable 3G" switch in settings > general > cellular.  Ask to be transferred to the Senior Advisor, and explain the problem again.  The senior advisor can escalate your ticket to Apple.

     

    There's a chance things will start moving faster if they receive a lot of these tickets...

  • JBosman Level 1 (0 points)

    Auka, can you check their number? That way we can exclude if they are roaming or not.

  • PeterLoobuyck Level 1 (0 points)

    Auka,

     

    can you activate 4G or not? Is it a Proximus problem or an Apple issue??

  • Auka Level 1 (0 points)

    it's an apple issue (enable LTE switch not present)

  • bollegijz Level 1 (0 points)

    Auka, did you manage to speak to the person in Mons who has an iPhone 5 and LTE?

  • XofM Level 1 (10 points)

    @GeertCU

     

    I did what you suggested. And I was surprised. They called me within 5 seconds that I had place the call.

     

     

    The person from the callcenter told me that the iPhone itself does not block 4G for any providers. The iPhone doesn't need a carrierupdate either (at least that's what he told me). He said that the problem probably was that my abonnement with Proximus was not 4G compatible or that the 4G option was not enabled for my number at proximus.

     

    When I told him that I have the correct abonnement and that the option has been activated he asked me if I could go through a few steps with him.

     

    I told him that I had already tried almost everything.

     

    He then suggested me to set up the iphone as a NEW iphone, without putting my backup back, as the backup may be corrupted and may be blocking the 4G from being enabled.

     

    This is the only advice he could give me as extra as I explained him all the other things that I already have done.

     

    So who wants to volunteer and setup there iphone as a new one ;-)

     

    I'm afraid to try it out, to find out that it doesn't work and then having to put all my stuff back manually.

  • bollegijz Level 1 (0 points)

    XofM,

     

    you can always restore your backup after setting it up as a new phone.

    Just do it.

     

    Thanks

  • XofM Level 1 (10 points)

    He also told me that the 4G/LTE switch should show up automatically whenever 4G is available with your network provider and when it has been enabled in the abonnement.

  • XofM Level 1 (10 points)

    OK, I will try tonight. I'm at work now in Brussels. My backup computer is at home in Antwerp.

  • XofM Level 1 (10 points)

    And to put things in perspective, the person was at a callcenter in the Netherlands I think. So it is not a specialist from the Apple Headquarters. So I'm not even sure if he knows all the details of how it works or should work.

     

    Anyway I'll give it a try.

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