file missing: Config.msi/8e0f22.rbf CAN'T update iTunes

Trying to update to latest iTunes, so I can update iPhone software. I keep running into window that asks if I have access to "Config.msi/8e0f22.rbf"... so I looked it up and the file is missing... there are other rbf files but not that one... that is where the installation stalls and won't finish.

Final Cut Studio (2009), Mac OS X (10.6.8)

Posted on Nov 6, 2012 12:07 PM

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1 reply

Nov 6, 2012 1:20 PM in response to ERVideo

Are you running Kaspersky security software on that PC? (There's been a few reports in recent times of Kaspersky interfering with iTunes installs, with that message being produced.)


If there is Kaspersky on board, we should try some general-principles getting-past-security-software-interference troubleshooting.


Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)


http://www.apple.com/itunes/download/


Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).


Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.


Reenable all security software prior to reconnecting to your network and/or the internet.


Any better luck with the security software shut down?

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file missing: Config.msi/8e0f22.rbf CAN'T update iTunes

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