What have you tried so far in terms of troubleshooting this issue? Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
I tried resetting it but it is not doing anything. It keeps freezing my itunes when it is connected. When I disconnected it because it said it wasn't connected anymore the do not disconnect is coming up on my ipod now as if it was plugged in, then switches to a track but can't do anything with it.
I didn't try it in another port yet must do that when get home. Was looking through the steps but wouldn't be great with computers and it said something about disk mode don't know how to do this.
Here is how you would manually place the iPod into Disk Mode.
I'm guessing iTunes is up to date as well and you have tried another availalbe USB port?
Keep us updated.
going to try this later and hopefully might have som result.
Ya I was updating my ipad to IOS 6 last nite and which update successfully the second time, why can't things ever go right the first time with apple. Anyway then decided to clean up my ipod as didn't connect it in ages like a couple of years.