1 Reply Latest reply: Nov 7, 2012 7:00 AM by planb77
Brioche74 Level 1 Level 1

I dropped my iPod over the weekend and it stopped working (nothing looks broken).  I tried to reset it and got the red X.  I went online and followed the directions for putting it into disk mode.  It won't go into disk mode, just keep getting the red X.  What do I do now?

iPod classic (120 GB)
  • planb77 Level 7 Level 7

    If you are unable to get the iPod into Disk Mode to restore it and instead get the red X symbol, it's a very good indication of a damaged hard drive inside of your iPod. This means you'll need to take or send your iPod in for repair or replacement.