1 2 Previous Next 27 Replies Latest reply: Dec 12, 2012 7:01 AM by pbunyan11 Branched to a new discussion.
demicrown Level 1 Level 1 (0 points)

I have a new mac mini with the 1 TB fusion drive. When I look in storage in the About this Mac area, I'm told I have 6.67 GB free out of 34.62 GB. An Apple rep said that this is a bug in the system and that I have the proper amount of storage available. Wondering if anyone else has had this issue.


Mac mini (Late 2012), OS X Mountain Lion (10.8.2)
  • 1. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    demicrown Level 1 Level 1 (0 points)

    UPDATE: Another call to Apple revealed that this is the flash portion of the fusion drive. But it seems odd that an SSD listed as 128 GB would only have 36 GB total available, doesn't it?

  • 2. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    cvdwmd Level 1 Level 1 (5 points)

    Hi there! Yes, I have experienced the exact same issue with my out of the box MacMini. I only have about 35 GB available, but the disc utility says I have a 1.2TB installed. Also I see that I have only 19GB available for extra storage. What did you do to remedy the problem? I tried running the disk permission repair tool, did not help anything at all!

  • 3. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    demicrown Level 1 Level 1 (0 points)

    After another long call w apple support, I spoke with a senior supervisor who said that the fusion drives were so new that even they were still learning about them. He took a lot of info from the computer and said he'd send it to the engineers. Hopefully, its just a matter of the computer reporting the actual storage info incorrectly.

     

    He expected this could take up to a week, but he'd call in a couple of days to update me. I'll let you know what I find out.

  • 4. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    cvdwmd Level 1 Level 1 (5 points)

    Hey, I might have come up with a fix. First I used the disk utility tool to verify the HD Macintosh partition. Then I got a message to restart the computer and keep both command- and R-key in until the apple logo appeared, then release the keys. I was taken to the initial startup screen and was asked to pick the disk utility tool again. I then was asked to reinstall the start up disk image from the disk back up image. Following that, I restored from a backup I made on my Time Machine. I then noticed my disk volumes were restored to full 1.1TB availability! Give it a try, or otherwise I just got lucky?

  • 5. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    demicrown Level 1 Level 1 (0 points)

    Alas, I don't have a Time Machine.

  • 6. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    silege Level 1 Level 1 (5 points)

    I have exactly the same issue with mini out of the box. And senior advisor has no idea. I did some web browsing as I suspect you did. There are problems with the new Fusion Drive Technology, which must be known to Apple and are starting to surface.

    http://www.zdnet.com/details-emerge-on-apples-fusion-drive-technology-7000006477 /

     

    Looks like a real issue but Apple is still in its denial mode. Must know about the problem if you were told it will take a week to address. Also difficult to believe that the support person and the senior advisor  - despite several interruptions to checks things - were unaware of other complaints, at least of yours. As I am left in the dark I will return my Mac mini for credit, get back to windows before I load too much on that one. Also waiting to get a Nokia 920 to replace my [4th] iPhone, they have great Maps; and Surface to replace my iPad 2. Not out of anger, but to have a coherent ecosystem.

  • 7. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    demicrown Level 1 Level 1 (0 points)

    And cohesion was the very reason I left windows for mac.

     

    The senior advisor I spoke with had heard about this issue, but said he never handled one personally himself before. I hope this can be remedied easily and doesn't warrant a return; I was just starting to enjoy things in my new OS. At least I know I'm not alone.

  • 8. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    cvdwmd Level 1 Level 1 (5 points)

    I have just gotten of the phone with Apple Support here in Canada, more to let them know about this issue and yes, got the same message. The Fusion drive is very new technology and they have not heard much about this problem either. Their best advice was to wait untill the new iMacs role out with the same drive and see if the same problem is cropping up elseware. Maybe a solutiion will be forthcomming at that time?

     

    Seriously, I must say..... very disappointing Apple! Steve Jobs is probably rolling over in his grave. Since when does Apple role out a product that does not work 100% out of the box? Since when does Apple adopt a "wait and see" approach to possible hardware glitches? Where is the quality control people!!

     

    Even as a die-hard Macintosh fan, I must concede that Apple is loosing "street cred".

     

    Well, I have my complaint logged and will be awaiting further updates regarding this issue, but I won't be holding my breath.   

  • 9. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    silege Level 1 Level 1 (5 points)

    got a call back, now told I may hear something on Monday. Why Monday? Because he expects an answer from the engineers. Why not to ask for an answer now? Because he can only ask them by email. Expectations seem to be that it doesn't matter if I cannot use my computer until Monday. I brought the advisor to cvwmd blog on a possible solution, but he did not want to comment on it, say the problem may come back.

     

    By the way, cvdwmd, you thought (your blog yesterday) you had fixed the problem. Now you just got off the phone with Apple Support.. what happened, did the same probelm come back?

     

    I can understand they were under pressure on Apple Maps as they had to get away from Google.. but what is the excuse here?

  • 10. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    cvdwmd Level 1 Level 1 (5 points)

    No, my fix still holds. I ran the Disk Utility again today, just to repair the disk permissions. I still have my full 1.2TB access. All I wanted to do with my phone call was to log my issue with Apple, so in the event things crash in the future, I have a reference that Apple was notified. I hope things will hold together until we know more about this issue.

  • 11. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    demicrown Level 1 Level 1 (0 points)

    To be fair, I haven't had an issue using my computer ... yet. I haven't done any heavy lifting, and I still have some free storage left. That amount does seem to be shrinking though; down to 4 GB free.

     

    Maybe this is only a problem with a few fusion drives and they can just swap out my machine. I wish there were a way not to lose all my stuff on it though. I got it all set up the way I like.

  • 12. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    pcmkservice Level 1 Level 1 (0 points)

    Hallo everybody. I com from Germany and read about the problem with the Fusion Drive. My new Mac Mini today arrived and told the same about the free space. I have repair it by the HDD repair programm. New start under recovery (Command & R) and then goes to the hdd repair programm. I dont install ML new! After this all is fine. But is is unbelivible what Apple gives for 1280€... I hope i could help, sorry for my bad English. Best Regards from Germany to all of you.

  • 13. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    pcmkservice Level 1 Level 1 (0 points)

    Hallo everybody. I had the same Problem with my new MM. I had repair it under new booting (Command & R) with the recovery. I use the HDD repair and after this it is all fine. (1,12TB). But i think it will be shameless from Apple to sold a defekt new system. Here in Germany i paid 1280€ for the MM. And when people by it the first time, the dont can make somthing, only send it back. So i hope that Apple will telling us what is happend about this error. Sorry for my bad english..

    Many regards from Germany, and many regards to the people who has lose her home from "Sandy". We think on you. 

  • 14. Re: My new mac mini with fusion drive says I only have 36 GB of storage
    pcmkservice Level 1 Level 1 (0 points)

    Hallo everybody. I come from Germany and read about the problem with the Fusion Drive. My new Mac Mini today arrived and told the same about the free space. I have repair it by the HDD repair programm. New Start under recovery and then goes to the repair programm. After this all is fine. But is is unbelivible what Apple gives for 1280€... I hope i could help, sorry for my bad English. Best Regards from Germany to all of you. Many regards to all the people in USA who has lost her home by "Sandy". We thinking at you.

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