Image Capture Error with Lexmark P4350

Question

Level 1

0 points

Image Capture Error with Lexmark P4350

For some reason the scanner function with my Lexmark all-in-one has stopped working correctly. The Image Capture app starts up, but is then not responding and has to be force quit. The left hand pane in the app shows: LEXMARK....ERROR. It was working fine not so long ago - no idea what's changed.

I've tried (I think) all the usual stuff; removing printers, resetting the print que, deleting the Printer folder in the Library, re-installing the software etc, but can't get rid of this problem. I've tried going back to older version of the drivers and software too, but no joy.

Can anybody help me track this one down?

Thanks.

Mac OS X (10.6.8)

Posted on Nov 7, 2012 8:04 AM

Reply

Answer 1

sanjampet

Level 5

7,982 points

Nov 7, 2012 6:02 PM in response to rjmusto2

Are there a new set of drivers to update? Check the Lexmark site.

Reply

Answer 2

rjmusto2 Author

Level 1

0 points

Nov 9, 2012 1:10 PM in response to sanjampet

I believe I have the latest drivers - and in fact today, Software Update installed a new one.

But the problem perisists.

May not help much, but this is what it shows....

Reply

Answer 3

sanjampet

Level 5

7,982 points

Nov 9, 2012 1:57 PM in response to rjmusto2

Try this, go to system preferences>print/fax, highlight the printer and delete it. (minus sign) with the printer off connect it to the USB on the Mac and turn on the printer. If it does not show up by itself, click add printer and type in the name Lexmark P4300 ,set it as your default printer from the drop down menu. Hope this helps.

Reply

Answer 4

sanjampet

Level 5

7,982 points

Nov 9, 2012 2:43 PM in response to sanjampet

Maybe some info here:

http://support.apple.com/kb/HT3771

My screen didn't show me the full message on the last post, as I had be connecting to a bunch of different monitors today.

Try with no other peripherals connected, different port, different cable.

This is a bit strange, as I set one of these up today for a friend, with no problem.

Reply

Answer 5

sanjampet

Level 5

7,982 points

Nov 9, 2012 4:13 PM in response to sanjampet

Try an smc reset:

http://support.apple.com/kb/HT3964

Maybe there is a problem with the system recongnition, can't hurt anything.

Could be a part of the issue.

Then try the other steps afore mentioned.

Reply

Answer 6

rjmusto2 Author

Level 1

0 points

Nov 14, 2012 2:41 AM in response to sanjampet

Have tried all these ideas, but no change. Still won't work with image capture.

Maybe I should just get a new printer!

Reply

Answer 7

Nov 14, 2012 3:39 AM in response to rjmusto2

Have you tried with another USB cable?

Reply

Answer 8

ShlomiL

Level 3

774 points

Nov 16, 2012 3:10 AM in response to Alberto Ravasio

Also try the following document and check if that may help:

http://support.lexmark.com/index?modifiedDate=06%2F01%2F12&page=content&actp=LIS T_RECENT&id=SO6937&locale=EN&userlocale=EN_US

Reply

Answer 9

Deon S

Level 1

8 points

Jan 7, 2013 7:53 AM in response to Alberto Ravasio

For the last time: This is not a cable issue.....

I have tried different cables. So many Lexmark users cannot all have cable issues with a Lexmark scanner and Image Capture and Mountain Lion.

Please stop giving such advice for an issue that is patently related to software. Look at the discussion forums and see that there are many, many Mac users with exactly the same problem and the same symptoms.

Reply

Answer 10

Jan 7, 2013 8:02 AM in response to Deon S

My advice was not an imposition. I personally experienced a situation like that. And changing the USB cable magically solved the problem.

Your mileage may vary Deon S

Have a good day and do not drink too much coffee 😉

Reply