8 Replies Latest reply: Jan 3, 2013 2:53 PM by jboy50466
eprine Level 1 Level 1 (0 points)

Hello all! I installed the East West Symphonic Orchestra software, made sure the Play.component was in the right place, but when I open Garageband I can't see it under the Audio Unit Modules dropdown. Is there something special I need to do other than making sure the software is installed correctly (it is) and making sure the Play.component is in the Library/Audio/Plug-Ins/Components folder? Any ideas would be greatly appreciated.

GarageBand (Mac) '11, OS X Mountain Lion (10.8.2)
  • Edgar Level 4 Level 4 (2,570 points)

    You did the right thing and the Play plugin should be listed in the GarageBand "Audio Units Modules" list.


    A few trouble shooting tips:


    * re-install Play (latest software?)

    * check the permissions of the Play.components file (your user should have read&write)

    * If you have Logic (or another DAW), see if it shows up there

    * log-in to a different user (to see if Preference files are corrupted)

    * try to install a different AU plugin (http://www.greenoak.com/crystal/dwnld.html) to see if that shows up properly in GarageBand


    Hope that helps


    Edgar Rothermich



    'I may receive some form of compensation, financial or otherwise, from my recommendation or link.'

  • eprine Level 1 Level 1 (0 points)

    I found out that I had to go into finder, open up user/library/caches and then delete the com.apple.audiounits.cache Once I had done this and run Garageband, it had to rescan for the plugins and found it properly. Success!

  • michaelbeg Level 1 Level 1 (0 points)

    I notice that your post says you're using OS X Mountain Lion, I was under the impression that PLAY was not yet compatible with Mountain Lion (I bought the EWQL CCC not realising this and have been unable to install PLAY).  Am I wrong?  Is there a way that I can install PLAY?

  • eprine Level 1 Level 1 (0 points)

    I am using Mountain Lion and PLAY works fine with it. If you were attempting to install from discs, please note that that software is most likely out of date and will fail. Just go to soundsonline.com, find the support page, and download the latest PLAY update. I believe it does require a mac with an intel processor though, so that may be your problem.

  • michaelbeg Level 1 Level 1 (0 points)

    Hey, thanks a million for replying.


    I was installing the Complete Composer's Collection, which arrives on a hard drive of its own.  The PLAY authoriser installed, and I was able to register all of the components to my iLok, but the standalone PLAY program didn't appear anywhere, and I couldn't load it in Sibelius 7 or Pro Tools 10 (or Garageband).

    The software was 2.1.2 (if I recall correctly), so I updated from soundsonline to (again IIRC) 3.0.4; it was yesterday I was doing this, so it was the latest version for sure.

    The computer (new 15" MBP Retina) has an Intel processor.


    I have sent a support form to soundsonline, hopefully they can help; interesting to note that PLAY is working for you though, as some sources I've read have said it's still in testing and not yet compatible with Mountain Lion.


    If you have any more suggestions, please do let me know!



  • michaelbeg Level 1 Level 1 (0 points)

    I got this sorted!  Thanks again for your help eprine!

  • jboy50466 Level 1 Level 1 (0 points)

    Having the same issues but none of the fixes above have allowed play to show up in Logic.  Running latest logic version with osx 10.8.2 and latest Play software on 15' Retinal MacBook Pro. 


    The Play plugin shows up as an option to select in Logic under the I/O button, the plugin window FRAME opens and says "Play" at the bottom, but the window is empty/transparent when opened in Logic running in 64-bit, and black when running in 32-bit. 


    Could you review exactly what you did to get this sorted? I'd be so grateful.

  • jboy50466 Level 1 Level 1 (0 points)

    For others who may find their way to this post in frustration:


    Got a relatively quick response from EastWest (unexpected).  Here is the step I was missing:


    Update for Case #32... - "play plugin doesn't show up in logic 9"

    first open play in standalone mode


    not inside of logic


    then go to settings / other


    select a library title in the bottom box there


    and press apply


    close play


    open in host