Product not appearing in Apple Support

Question

Level 1

0 points

Product not appearing in Apple Support

I have just added several Apple products to the "Apple Support" site, all under the same Apple ID. All but one of them show on the site. Why is that? The one which is not showing I have tried to do again, getting the message that I had already registered it. When entering just the Serial Number outside the Apple Support product listing, I receive confirmation that product is eligible for service etc. How will I achieve having it listed in my product run? Thanks.

Posted on Nov 7, 2012 11:04 AM

Reply

Answer 1

a brody

Level 10

83,101 points

Nov 8, 2012 1:10 AM in response to eDad

Contact AppleCare. They may be able to help you edit your profile setting. This is just a user to user discussion forum.

Reply

Answer 2

seventy one

Level 7

27,430 points

Nov 8, 2012 1:43 AM in response to eDad

I'm wondering if the missing item could have been construed as advertising something in some way. Apple would need to retain the right to review the content in such circumstances.

Reply

Answer 3

a brody

Level 10

83,101 points

Nov 8, 2012 1:53 AM in response to seventy one

Seventy one,

That would only be a problem for a non-Apple product.

But then again, anything not Apple can't technically get Apple Support, so your point does bring up an interesting point. Just because one buys an HP printer from the Apple store does not mean one can register it as a product on their website. That has to be registered with HP.

Reply