1 Reply Latest reply: Nov 7, 2012 11:31 AM by planb77
Alexa32437 Level 1 Level 1 (0 points)

How can I erase and reset my iPod 120 gig device?  My iTunes does not recognize it.

  • 1. Re: erasing an ipod
    planb77 Level 7 Level 7 (32,270 points)

    What have you tried so far in terms of troubleshooting this issue?  Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?


    What happens if you try to reset the device with it still connected to the PC?

    How to reset iPod


    Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?


    Have you carefully worked through each and every single suggestion in this Apple support document?

    iPod not recognized in 'My Computer' and in iTunes for Windows