Allow me to offer a formal apology for 'assuming' something that was never stated. To the original poster, I'm afraid your device is simply out-dated, if you have a first or second generation device. But fret not, because the computer I bought brand new earlier this year has been out-dated since 5 minutes after I made the purchase. To lllaass, I was merely offering an alternative solution, as perhaps the original poster had an outdated version of iTunes, or limited access, no admin privelege, etc. No disrespect is intended to anyone.