9 Replies Latest reply: Nov 9, 2012 5:44 AM by marcfrommi
marcfrommi Level 1 Level 1 (0 points)

I have tried all of the suggestions, but iTunes 10 will not open on my Windows 7 machine.  Could it be a 32 vs 64 issue?


iPhone 4, iOS 6.0.1
  • the fiend Level 5 Level 5 (7,860 points)

    All of which suggestions?

     

    What makes you think that it is a 32 vs 64 issue ?   

     

    All we ask is for a little more information, preferably the useful type. Is that unreasonable?

     

    Oh and by the way, if you have tried "all the suggestions", then there really is nothing else left, is there? But since iTunes works on my Windows 7 machine, so there's no specific reason why it doesn't work on yours.

  • marcfrommi Level 1 Level 1 (0 points)

    Per b noir suggestions, I disabled bon jour and updated to the latest QuickTime.  I also uninstalled and re-installed iTunes. 

     

    As for 32/64, I was under the mistaken impression that my machine was 32 bit.  It is not.

     

    Any additional suggestions that you may have are welcome.

  • the fiend Level 5 Level 5 (7,860 points)

    I'm sorry, but that does not satisfy the requirement for a "useful type" of information.

     

    None of us here are mind readers and since you have been a member of this community for a while, you should know that b noir posts a lot of suggestions, on a lot of topics. I have no idea which of them you are talking about.

     

    If you're trying to wind me up, you won't succeed.

  • marcfrommi Level 1 Level 1 (0 points)

    I regret that the information provided was not useful.  Perhaps a little background is what you require.

     

    All was well until I upgraded the software on my iPhone a few days ago.  Although iTunes loaded right after the iPhone upgrade was installed, it failed the next day.  Unfortunately, I don't recall if there was a re-boot between the iPhone software upgrade and yesterday's failure.  Since then I have taken the steps outlined above, without success. 

     

    Further deponent sayeth not.

  • turingtest2 Level 9 Level 9 (59,870 points)

    It might have helped if you had given us a link to the advice you were trying to follow, although start-up issues are not my forte. You may have guessed that b noir is our best troubleshooter on installation issues. Let me see if I can flag him down for you...

     

    tt2

  • b noir Level 9 Level 9 (72,020 points)

    We'd better start from the beginning, I'd think.

     

    Are you getting an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

  • marcfrommi Level 1 Level 1 (0 points)

    No error message.  However, I have additional information to report.  I initially reinstalled the software on Tuesday afternoon.  I was away from the computer until Wednesday morning.  iTunes was up at that time.  I then closed the program and attempted to re-load it and got nothing.

     

    Then, last evening after I had posted my question, I was again away from the computer for a while.  When I checked back, iTunes had again loaded.  This time, I did not close it.  However, this morning, although the program was up, it did not respond to my iPhone.

     

    Finally, I am having the same issues with iCloud.

  • b noir Level 9 Level 9 (72,020 points)

    It's possible that we might be looking at quirky APSdaemon (Apple Push Service) issues here.

     

    Are you able to launch iTunes successfully in Safe mode? (One of the things that that does is turn off the APS machinery in iTunes.) For instructions see the following document:

     

    iTunes: Troubleshooting issues with third-party iTunes plug-ins

  • marcfrommi Level 1 Level 1 (0 points)

    It will not run in safe mode.  I'm guessing something happened during my most recent iPhone update.  I'll investigate there and if I find anything out, I will report back.

     

    Thanks to you and turningtest2 for taking the time to help.