0 Replies Latest reply: Nov 7, 2012 1:33 PM by aj-10
aj-10 Level 1 Level 1 (0 points)

i am having trouble trying to set my new iphone up,i initially updated itunes on my laptop and then did a back up of my old iphone 4,i then plugged the 5 in and it started the usual process-it got to about halfway and stopped,then after about 2 hours it crashed,so i went to try again and plugged it back in again but this time it said the iphone was in stand by mode and needed a restore-i clicked on restore and it extracted the software but then it stopped whilst putting it back,it got a 3rd of the way and just stopped dead,if i try turning the phone on whilst its not connected to the laptop the connect to itunes logo comes up so theres nothing i can do that way

iPhone 5, iOS 6.0.1