6 Replies Latest reply: Nov 7, 2012 2:58 PM by Kappy
steph_a_m Level 1 Level 1 (0 points)

I was a @me.com user ....

 

I just checked the status of Icloud and it shows that I have a 20GB plan (that I never requested) ... I want to downgrade but it is not possible (on OS X, OS 6) .... I waisted 30 minutes navigating in the menus for help (no Apple, I cannot speak nor hear) to find out that it's only possible by phone (***) !

I do not want to pay for the storage plan I don't use !!!

 

Who can help me ?


Icloud, OS X Mountain Lion (10.8.2)
  • 1. Re: icloud downgrade
    Julian Wright Level 7 Level 7 (34,850 points)

    This support article will answer your question. Apple also emailled you about this a few times in the past.

     

    http://support.apple.com/kb/HT5527

  • 2. Re: icloud downgrade
    Kappy Level 10 Level 10 (226,845 points)

    It was provided free of charge for early iCloud adoptors. If you have a record that you were billed for it or that it was charged to your iTunes account, then open iTunes Store, click on the Support link under Quick Links where you can contact someone by email. Otherwise, have someone who can speak and hear to intercede for you.

  • 3. Re: icloud downgrade
    steph_a_m Level 1 Level 1 (0 points)

    Hello, thanks for answering. I don't think I was billed, to make sure it does not happen. I removed my credit card of the account. The point is that my accound shows that I am CURRENTLY subscribed to the 20GB plan. I have no reason to wait next year to downgrade since I am using 20 MB .... (....) 

    This is so confusing ....

  • 4. Re: icloud downgrade
    steph_a_m Level 1 Level 1 (0 points)

    I probably did not understand what the mail was about ... since I am barely using the storage (before I used it for the gallery .... now I use dropbox).

  • 5. Re: icloud downgrade
    Julian Wright Level 7 Level 7 (34,850 points)

    Unless you specifically choose to upgrade your storage, your current 20gb (free) storage will revert back to the standard 5GB (free) in September 2013. No need to remove your credit card.

     

    It's true that you are currently subscribed to the 20GB plan, but at no cost - they gave it to you for free.

  • 6. Re: icloud downgrade
    Kappy Level 10 Level 10 (226,845 points)

    You received the storage free of charge when you switched to iCloud. The extra free storage will disappear next year when the account renews. You will then have 5 GBs of free storage, and your iCloud account will also remain free.