An hour ago I received a note like this:
Dear Apple Customer,
Product Serial Number(s): XXXXXX
Case ID: 11111
Follow Up Number: 1111
Thank you for submitting a refund request. We need a repair receipt and banking details to complete your refund.
Please contact the service center that replaced your hard drive and obtain a receipt, if you do not already have it.
Reply to this email and attach a scan of the receipt. Do not change the subject line.
This made me unhappy, as I thought I'd completed the refund request process for my defective drive two weeks ago.
I wrote a snarky blog post, posted a question here that was removed for violating posting rules (guilty), and replied to the email with a complaint. Then I received this note:
The prior communication you received from Apple stating the need for additional information was in error.
We completed your refund for a hard drive replacement as part of the iMac 1TB Seagate Hard Drive Replacement Program.
Refund Amount: 281.25
Credit Memo Number: 111111
Follow Up Number: 111111
You will receive your refund in four-to-six weeks.
So the original notice was a mistake. I assume I'm not the only person who got it. If you got the notice, and haven't received a correction, try replying and ask if it was sent in error.
Thanks for the report!
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