2 Replies Latest reply: Jan 1, 2013 12:29 PM by Pizza98704
Jillian Earin Level 1 Level 1

Dear apple staffs,

 

I forgot my security question to purchase apps on store but after I press reset security question and I send email  until now until i can't receive the email. pls. reply.

  • King_Penguin Level 10 Level 10
    expertise.itunes
    iTunes

    These are user-to-user forums, you are not talking to Apple here. How long ago did you contact Apple, and have you checked the account's spam folder as well as its Inbox ?

     

    If it's been more than 3 days then you could try contacting them again.

  • Pizza98704 Level 1 Level 1

    Hi there,

     

    Why dont you just change your Apple ID (your email)? Make a new Apple ID and do the security questions that you will remember. Also, make sure you write down all the info with your Apple ID for later refrence.

     

    To create a new Apple ID, follow the easy steps below:

     

    Settings > Itunes and App stores > Tap "Apple ID: (YOUR APPLE ID IS HERE!)" > Tap "Sign Out" > Tap "Create New Aple ID"