If you haven't been able to connect to the iTunes Store for more than a day —and other customers on our discussion boards aren't experiencing similar issues— a software or internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Click here to find out which ports and servers need to be allowed for iTunes Store access.
- Update iTunes to the latest version.
- If you have not done so already, try the steps in iTunes for Windows: iTunes Store connection troubleshooting to troubleshoot iTunes Store connectivity in Windows.
- Firewall issues:
- Windows XP: If you've upgraded to Windows XP Service Pack 2: By default, Windows Firewall is enabled. As with all firewalls not manufactured by Apple, you will need to configure Windows Firewall to allow iTunes to access the iTunes Store. To do so, see How to enable iTunes in the Windows XP Firewall.
- Windows Vista and 7: As with all firewalls not manufactured by Apple, you will need to configure Windows Firewall to allow iTunes to access the iTunes Store. To do so see, the "Blocked by software firewall" section in this article.
- Proxies can cause issues and should be avoided whenever possible. To disable the proxy built-in to Windows see, iTunes for Windows Can't access the Internet if proxy settings are incorrect.
- If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
- If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
If you're still not able to connect to the iTunes Store, your security software or firewall may be blocking the port iTunes uses to communicate with the Internet. For information about how to resolve this, see iTunes for Windows: Troubleshooting security software issues.
Advanced iTunes Store troubleshooting