4 Replies Latest reply: Nov 9, 2012 12:24 PM by cameraz
cameraz Level 1 (10 points)

I bought a new computer and downloaded iTunes. But it won't let me sync my iPod Touch. It says my computer is not authorized. So I click on iTunes Store and "Authorize this computer." But it still won't let me sync, it says "This computer is not authorized." So I click on "Authorize this computer," and it says "This computer is already authorized." And on, and on, and on.


It also says that I am already authorized to sync on 3 out of 5 comuters, but I only have one  iTunes installed -- the other two computers have been retired.


Is there any way I can reset things and start fresh as if this is my first iTunes install?

HP dm3, Windows 7, iPod Touch Gen 1 16G , Gen 4 32G 4g, OS4.2
  • lllaass Level 10 (175,815 points)

    After you have used up all five Authorizations, you can deauthorize all.computer and then authorize the one you want. You can only do it once a year.

    iTunes Store: About authorization and deauthorization

    For repeat authorization see:


  • cameraz Level 1 (10 points)



    Thanks for your reply. But it only partially helped. I was able to sync some things (apps & photos) but not my music and videos. I will try to do that manually.

  • lllaass Level 10 (175,815 points)

    What happens when you try? Error message?

    What is the source and format of the music and videoa?

  • cameraz Level 1 (10 points)

    Have no fear, these are music and videos I've had on my iPod Touch for years. They are all properly coded. The music is MP3s and the videos are quicktime. I have never had any problems with them. They all play fine. The files are all located on a secondary hard drive.


    It is iTunes that is causing the headache. It won't let me synch globally. I have to import the movies separately, and the music separately. I keep getting messages that I am not authorized to synch, but when I go to authorize, I get another message telling me that my computer is already authorized.


    Anyhow, I have been able to get everything back on my iPod, so all is good for now ... until I try to add something new.


    Btw, I never have any of these problems with my Android devices (tablet and phone) -- it's just drag and drop. I wish Apple didn't have to be so controlling.