If I have auto renew for iTunes Match turned on, have a valid payment method on file, but have iTunes credit in my account already, will Apple automatically use that store credit?
MacBook Pro (15-inch Mid 2010), OS X Mountain Lion (10.8.2)
Why are SO many people asking this question, and no one is answering? Why does no one at Apple ever answer these "support" discussions? It's just millions of people upset for various reasons (such as broken off buttons on the iPhone 4S that my poor mother has experienced, among thousands and thousands of others with ZERO help from Apple). And the only people who do find help here, get it from others who find workarounds without Apple's help.
I also have the same question as above, (and the thousands of others do as well - do a quick Google search or just look at all the similar posts to the right). I've tried to call Apple, and I keep getting re-directed to their website. I search their website, and no answer is provided. PLEASE RESPOND Apple. Geez louise. For such a profitable company, they sure don't help their customers very well. I have so many Apple products, I can't even count.
Your customer "support" is shameful, Apple. Unbelievably bad. #apple #fail
Here are 2 answers I found after 3 hours of searching and multiple phone calls to Apple. I found an Apple tech guy who was the nicest and most helpful person I've ever dealt with. Thank you Jason!
Now I'm paying it forward, after finally getting an answer:
1st confirmation that if you have a card on file AND an apple credit balance, iTunes/Apple should take the amount for your iTunes Match renewal from your Apple credit or iTunes gift card credit FIRST.
Ok it won't let me post these links. I have no idea why. Here's how to find them:
Go to Apple's main website.
Click on support.
Then search for: HT4914
Note: "You may use store credit to pay for your iTunes Match subscription; however, you must have a valid payment method on file at the time of sign up."
...
...
2nd bit of Apple info:
Go to Apple's main website.
Click on support.
Then search for: HT5582
Note: "Order of iTunes billing methods When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance."
NOW, on Monday my iTunes Match is supposed to renew automatically. If it does and does not take from the credit on my account, I will be a very frustrated Apple users, and will most certainly alert you all to be helpful. If I don't update again, it's because it actually worked the way it should.
Pay it forward when you find out for certain answers folks. We only have each other on these forums.
Cheers,
C
iTunes Match...Auto Renew with iTunes Credit or Credit Card?
