HT1918: Change or remove your payment information from your iTunes Store account (Apple ID)

Learn about Change or remove your payment information from your iTunes Store account (Apple ID)
lurod12

Q: Im followed all the steps to change masterrcard info and its not taking my security code why?

I have been trying to update my mastercard info when I get to my securitycode it says its not valid when that is my security code on the card? I really need this to get solved I have apps on my phone that needs to get updated please help.

iPhone 4, iOS 6.0.1

Posted on Nov 8, 2012 10:28 AM

Close

Q: Im followed all the steps to change masterrcard info and its not taking my security code why?

  • All replies
  • Helpful answers

  • by John Galt,

    John Galt John Galt Nov 8, 2012 11:06 AM in response to lurod12
    Level 8 (49,522 points)
    Mac OS X
    Nov 8, 2012 11:06 AM in response to lurod12

    The message is a catch-all for any billing anomaly.

     

    Make sure you are using a valid credit (not debit) card.


     

    From the App Store Frequently Asked Questions (FAQ)

     

    Accepted payment types

    Shopping the App Store requires an iTunes Store account. When you create an iTunes Store account, you must provide a payment method for your purchase. The available payment methods vary by country, but typically you can use credit cards, gift cards, store credit, or PayPal.

    So how do you fix it?


    This is what Apple says in


    iTunes Store: My credit card's security code or zip code does not match my bank's records


    In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.

    You can verify and/or modify your billing address by following these instructions:

    1. On a computer, open iTunes.  If you are signed in to iTunes, skip to step 4.
      • Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
    2. Choose Store > Sign In.
    3. Enter your account name and password, then click the Sign In button.
    4. Choose Store > View My Account.
    5. Click the Edit Payment Information button.
    6. In the Payment Method section, choose None.
    7. Click the Done button at the bottom of the page.
    8. Click the Edit Payment Information button again.
    9. Enter your billing address exactly as it appears on your credit card statement.
    10. Select your credit card type in the Payment Method section.
    11. Enter your credit card information, your card's security code, and the expiration date.
    12. Click the Done button at the bottom of the page.

    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.