9 Replies Latest reply: Apr 8, 2013 6:21 AM by Jrakk
Trevascus Level 1 Level 1 (0 points)



Every time I sync my iPhone to iTunes after the recent update, everything syncs perfectly well apart from the music. I have all the necessary options selected, eg 'sync entire library' and I also have every song checked.


I wiped and restored my iPhone to try and fix the issue, but now I have NO MUSIC and nothing fro my library will sync. When I hit sync, It says 'determining tracks to sync' and then just says 'sync complete' within about a second. No music is trasferred to my phone.


The capacity bar at the bottom also looks strange, as it says only 5.3gb of data on my phone is being used by 'other'. I know there is a lot more being used in the form of apps/photos/videos but none of those are showing. They are still on my phone however.


I am updated to the mst recent version of iTunes and am running Snow Leopard 10.6.8



Thanks in advance, i'd love to get this sorted before tomorrow!

iPhone 4S, iOS 6.0.1
  • xAjSmith Level 1 Level 1 (0 points)

    Hey man, I just had the SAME exact problem, except I'm not using a Mac.

    -BUT, connect your phone.

    -Next click on your phone name on the left side of the screen where it shows the phone icon.

    -Next at the top where it says "Summary, Info, Apps, etc.." click on music.

    -Then make sure the box that says "Sync Music" is CHECKED, then just click Apply and/or Sync.


    This then put all of my music that was in my library onto my phone. If this somehow doesn't work for you, then I don't know what the deal is but all I can say is just to try restoring a recent backup? If this does work, please reply!

  • Trevascus Level 1 Level 1 (0 points)

    Hey man!


    I've tried this unfortunately. Thanks anyway though.


    I tried selecting to sync music manually, clicked the little triangle next to the iphone logo in the sidebar, selecting music and clicking 'autofill'. I get the message "iTunes cannot add any songs to the iPhone because no songs in your iTunes can be copied to this iPhone".


    Think it's well and truly broken, might have to go into apple store soon!

  • ZachL28 Level 1 Level 1 (10 points)

    I'm having the same exact problem. Tried a restore, all the right boxes are checked. It just says "Other" is taking up 5.8GB of my 4S and won't sync my music or anything else.

  • Trevascus Level 1 Level 1 (0 points)

    Just got off the phone with Apple, they said to try a restore to factory settings. Last time I restored from a back up, they said that the software bug will be re installed and it still won't work. I'm trying this now, hope it doesn't ruin anything, i'll let you know what happens!

  • ZachL28 Level 1 Level 1 (10 points)

    I tried a factory reset after seeing your post. At first it worked and all the bars were visible (music, apps, etc.) However mid-sync it reverted back to the solid Other bar. Stuck with the bug again.

  • Trevascus Level 1 Level 1 (0 points)

    It hasn't worked for me either. Now i'm left with no music, and the factory reset has been very inconvenient in that most of my settings and preferences are wasted.


    I've arranged another phonecall with apple tomorrow. Looks to me like there's a bug with iTunes being able to work with the new software update, or vice versa. At least we know it's not a hardware fault... I'll keep you updated if I can find a fix!

  • ZachL28 Level 1 Level 1 (10 points)

    Alright, re-installing iTunes worked for me. However the factory reset I was asked to do beforehand has me in the same boat. All my logins are gone, all my app saves. I have games like Final Fantasy in there so a lost save is devastating. Not really happy with the order they had me troubleshoot things.

  • Trevascus Level 1 Level 1 (0 points)

    Thanks Zach, that managed to clear things up for me as well.


    I uninstalled here: http://appleheadlines.com/2011/07/12/how-to-uninstall-itunes-on-mac/


    It's pretty annoying having reset to factory... Lost all app data like you said, and everything's different. The 2 phone calls with support didn't help, just made things worse. They didn't suggest an iTunes re installation either.

  • Jrakk Level 1 Level 1 (0 points)

    I just encountered the same problem. Only when I click the "sync" button it goes through the sync process as it should. I recently added a few songs to the library and they just would not add to my iPhone 4S. After reading through this post I made sure everything wash "checked" as they should be, and they were. So I "un-checked" the boxed and "checked" them off once again only to notice my entire music library had disappeared (Luckily I don't use iTunes to save my songs). I had to re-locate the folder under "Add folder to library.." on iTunes and it was fixed. I've had nothing but problems with iTunes and am kind of getting fed up with it. It constantly freezes up with the same responce of "Not Responding..". My music library randomly disappears along with all my songs ratings (I use the ratings to easily sort my music without having to create a playlist), so it really is a pain in my a55. As much as Apple would hate to hear it, I never had a problem with my Galaxy S2, nor my HTC I had before that


    And just a completely un-related side note, I called tech support the other day because my girlfriend couldn't create an iCloud account on her phone. It kept saying the maximum number of accounts had been created on the phone. I did what everyone here does as well.. I searched the internet and found that if I called Tech Support they could simply allow a creation of another account on that phone. So, I followed the advise and called Tech Support, which put me on the phone with somebody who could barely speak english. I told them what was up and they said that I must purchase an extended warrenty on my phone in order to fix it, at which point I told them to forget it and that I'd create an account on my phone and my girlfriend could simply just log in to it from her phone. Tech told me that it could not be done and that I would certainly have to pay for them to fix it on their end. So I told them to nevermind, and that I wasn't going to worry about it. So now he says I'm eligable for a free $100 Apple gift card/ discount card.. which they later tried to SELL me for a nominal fee... But anyway, my solution worked with creating an account on my phone for her to log in to... I'm beginning to lose interest, and respect for Apple do to the amount of unnecessary issues I've been faced with recently, especially the VERY POOR tech support that outright lies to you over the phone in order to make a buck. (I own an iphone4 and two 4s's and also purchased my girlfriends iphone4. I hope Apple reads this and realises that they could be losing a valuable customer (more than likely not just me) and a LOT of sales over this re-occuring nonsense.)