I understand that countries that don't have Apple stores have a list of allowable damage that will still allow warranty replacement. i.e. A slight dent of less than 4mm on one corner is acceptable, but two dents on two corners is not acceptable.
Does anyone have a copy of this? I am in South Africa and would like a warranty replacement, but we don't have Apple stores, so we have to fight with our local distributor, and I have a slight nick on my iPhone. But I don't want to be without my phone for weeks if it is a lost cause.