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Syncing cannot find my ipod nano (2nd generation)

590 Views 7 Replies Latest reply: Nov 20, 2012 8:44 AM by planb77 RSS
Canda18 Calculating status...
Currently Being Moderated
Nov 9, 2012 3:07 AM

When I plug in my ipod to sync, it appears in itunes devices, sync starts, I am told not to disconnect, then, after a while, I get a message saying my ipod cannot be found! It is still connected and showing as a device!!

Why?

I have run 'diagnostics' which also says my ipod cannot be found (it is still plugged in) and the 'help' throws up a message that does not apply so that's no help. Can anyone help, please?

iPod nano, Windows XP
  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Nov 9, 2012 8:52 AM (in response to Canda18)

    Does this happen if you plug the Nano into another available USB port, preferbably one located on the backup of the PC and not through a front USB or hub?  Otherwise, it might not hurt to also try another known working USB cable.

     

    If there are any other USB devices connected, disconnect them (minus the keyboard and mouse) and then reboot the PC and reconnect the iPod.  There could be driver conflicts or an overload on the PC's USB bus.

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Nov 9, 2012 10:48 AM (in response to Canda18)

    What is the exact wording of the error message you are getting from iTunes then when you try to sync?

     

    What about another cable? Did you try that as well?


    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Nov 13, 2012 9:02 AM (in response to Canda18)

    It could still be the cable. There could be a broken/torn wire/connection that could only be working intermittenly allowing the iPod to still communicate with iTunes but not complete an entire sync operation.

     

    Have you tried removing and re-installing iTunes and all Apple software following the instructions in this Apple support document?

    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Nov 20, 2012 8:44 AM (in response to Canda18)

    Does the iPod connect okay with another Mac or PC running iTunes?

     

    B-rock

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