3 Replies Latest reply: Oct 9, 2013 10:59 PM by King_Penguin
creperos Level 1 (0 points)

iPhone 4, iOS 6.0.1
  • King_Penguin Level 10 (120,116 points)

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

     

    Then select 'iTunes Store', and on the next screen select 'Account Management'

     

    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.

     

    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

  • tashariff Level 1 (0 points)

    No!

    this resent option doesnt come up. help!

  • King_Penguin Level 10 (120,116 points)

    If you mean that you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312