5 Replies Latest reply: Nov 17, 2012 3:02 PM by mrwahed
Dr Al Zaabi Level 1 Level 1

My MacBook Pro started to have the video card issue after 4 years of activation. Although Apple stated that " Apple will continue to evaluate the repair data and will provide further repair extensions as needed " they refused to repair it. What can I do?


MacBook Pro, Mac OS X (10.6), 15.4
Solved by JShimazaki on Nov 9, 2012 12:35 PM Solved

Unfortunately, since your warranty expired there isn't much you can do except pay for the repairs or purchase a new Macbook. Well, you do get 1 year of warranty and you can also purchase an extended warranty for another 3 years. Which I think is good enough. Most build to order companies such as Dell and HP use the same warranty coverage.

  • JShimazaki Level 2 Level 2

    Is your Apple Care still active or did it expire? Also, did they give a reason why they are refusing to repair your Macbook?

  • Dr Al Zaabi Level 1 Level 1

    Apple care expired after 3 year. The autherized repair center tried to change the motherboard because of this known problem with the video cards but apple did not autherize it. I think we the owners of this model of MacBook pro A1226 should be given a longer period for a free repair. My MacBook Pro serial number W8727293YAM

  • ds store Level 7 Level 7

    Well the machines only last about 4.5 years anyway on average with near daily use.

     

    The vents behind the fans clog with debris.

     

    You can see the residue on mine after a failed ditch attempt at cleaning.

     

    Screen shot 2012-09-28 at 3.12.36 PM.jpg

  • JShimazaki Level 2 Level 2

    Unfortunately, since your warranty expired there isn't much you can do except pay for the repairs or purchase a new Macbook. Well, you do get 1 year of warranty and you can also purchase an extended warranty for another 3 years. Which I think is good enough. Most build to order companies such as Dell and HP use the same warranty coverage.

  • mrwahed Level 1 Level 1

    Sir, just because Apple refused to honor and replace a defective part dose not mean end to a valid claim.

    I am very surprise to see the modrator has considered this inquiry solved. Please google Seattle Rex vs. Apple

    and you will learn the truth.

     

    "“So, this machine IS covered by the 8600GT repair program?”, asked the judge.

    “Yes it is, your honor”, replied Apple.

     

    Apple has replacement program in place for this exact issue right now to replace defective Nvidia Garaphics card, 2, Nvida is covering the cost, it won't cost Apple a dime. I suggest to contact Apple, point out Seattle Rex vs. Apple from April 2012, that should do the trick, if not invest $25 for court fee more, Apple in small clims court and you will win. I just found out my two 15" MacBook Pros have the same card, so I will have to see if Apple will do the right thing or refuse to stand behind their product.