cant get new ios 6 to install

im trying to update friends ipad the new ios has failed twice. Back up was off as well. Where do I go from here?

iPad 2, iOS 5.1.1

Posted on Nov 9, 2012 11:24 AM

Reply
1 reply

Nov 9, 2012 11:29 AM in response to Helene72

What model iPad and what iOS is it running. An iPad 1 can only be updated to iOS 5.1.1.


iOS 5: Updating your device to iOS 5 or Later

http://support.apple.com/kb/HT4972


How to install iOS 6

http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html


iOS: How to update your iPhone, iPad, or iPod touch

http://support.apple.com/kb/HT4623


If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.


Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).


 Cheers, Tom 😉

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

cant get new ios 6 to install

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.