Q: I want to downgrade to Snow Leopard from Lion

I'm not here asking people for their opinions on why they think it's somehow wrong or a mistake for me to want to use Snow Leopard on my own computer. I am also not going to write a very long list of all the problems OSX Lion causes and why it's not suitable for me.

All I am asking is where I can obtain version 10.6.6 of OSX so that I can't install my computer with the OS it was designed around and that doesn't have the problems I and countless others have experienced with OSX Lion (check this site and many others if you really wan't to know all the problems folk like myself have encountered with OSX lion).

My iMac is an iMac (Mid 2011) that originally was built to run OSX 10.6.6 (Snow Leopard) as can be seen on the following link as stated by Apple themselves

http://support.apple.com/kb/HT1159?viewlocale=en_US

Unfortunately my machine for some reason shipped with OS Lion pre-installed and no disks or built in way for me to revert back to Snow Leopard.

I am not asking for a miracle here nor am I interested in why some folk like Lion, all I am asking is where can I get OS 10.6.6 Build 10J4026 so that I can install the OS of my choice and the one that this mac was built around so that my own computer runs an OS I want to use and would be happy with.

Apple won't tell me where I can get it or sell me this version but they are happy to sell me version 10.6.3 which I can't even use on this machine !!! (as already explained) and they send me here to ask instead, which is quite bizarre as I'm pretty sure with all of Apples resources OS 10.6.6 Build 10J4026 must still be in their archives somewhere and has not been mysteriously deleted out of existence.

So please could someone possibly let me know where I can obtain OSX 10.6.6 and not just give me their opinions on why they think I should go with another version of Mac OSX…

Thank You...

Thank you for your reply but unfortunatly Apples technical support keep sending me to this forum to ask where I can obtain 10.6.6 which is crazy...

They keep fobbing me off with "we don't deal with downgrades" and yet my machine being a Mid 2011 model should have came with the 10.6.6 install disks but unfortunately came with none and OS Lion pre-installed instead...

Reckon the only oprion I have left is write a very strong letter of complaint to Apple or if I can find a phone number call them to make a complaint, there is no point in talking to their technical service who just send me here or their sales dept who sell me the wrong disks that I can't even use.

Wish I'd never bothered moving from my old iMac G5s as this level of so called service from Apple is simply downright shoddy.

Hi Gennarof

Thank you for the very kind offer but I finlly managed to solve the problem (forgot to post here that I did)...

After weeks of phoning Apples supposed Technical Helpline and basically being lied to and misinformed by it's so called "expert" staff I had enough and managed to speak to someone higher up and my problems were solved with a 15 minute chat with this person whom arranged for me to be sent the proper full Snow Leopard install discs for my 27" iMac... :-)

Apples so called "expert" staff insisted that...

The 27" iMac NEVER came with any install discs for Snow Leopard, which of course is a lie as the very first release of this model came with the install DVDs for Snow Leopard as Lion wasn't even available at the time...

They also tried to claim that if I installed Snow Leopard on this iMac I would invalidate my Apple care warranty as it could possibly damage the hardware of the machine !!!

I was also told that Apple never produced the special version of the Snow Leopard install DVDs that this iMac requires so that it performs at it's maximum speed and not the half speed Geekbench reuslts that the DIY ""hacks" on this site describe that many other have had to put up with...

Strange that I now own these special install DVDs that certain Apple staff claimed never existed...

Suffice to say after speaking with some higher up, all the above were quickly resolved and I now have in my possession the proper Snow leopard full install DVDs for this model of the iMac...

Also my Apple care warranty is still intact despite being told by certain members of Apples staff that it would not be...

Seems if you wan't to solve this problem the proper way then the answer is to demand to speak to someone higher up and not waste weeks of your time being misinformed and lied to by Apples so called "technical experts"... ;-)

Apple customers shouldn't have to put up with poor service like this and they really need to teach some of their staff the actual facts about what they are supposed to be dealing with...