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Apple survey says that I called apple feedback when I didn't. The email asks me to fill a survey... Should I be preoccupied that this misunderstanding happens? And how should I report it?

So what should I do?

iPod touch, iOS 6.0.1

Posted on Nov 9, 2012 3:51 PM

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4 replies

Nov 9, 2012 4:08 PM in response to 'Lene

Yes it does, and it does not mention Apple Feedback but AppleCare Telephone Support.


Also, it is anonymous and does not ask for personal information. Either complete and submit it, or delete it - you are under no obligation to fill it in!


When I said it was a scam it is because there have been scams in the past looking like the real thing.

May 21, 2014 2:29 AM in response to 'Lene

They are still using this domain alias for surveys, I received a request today. So I thought I'd update this discussion in case anyone else is unsure. If you ping the domain alias "csat.apple.com" it comes back with the follwoing:


Domain Name: APPLE.COM

Registrar: CSC CORPORATE DOMAINS, INC.

Whois Server: whois.corporatedomains.com

Referral URL: http://www.cscglobal.com
Name Server: ADNS1.APPLE.COM

Name Server: ADNS2.APPLE.COM

Name Server: NSERVER.APPLE.COM

Name Server: NSERVER2.APPLE.COM

Name Server: NSERVER3.APPLE.COM

Name Server: NSERVER4.APPLE.COM

Name Server: NSERVER5.APPLE.COM

Name Server: NSERVER6.APPLE.COM

Status: clientTransferProhibited

Updated Date: 04-dec-2012

Creation Date: 19-feb-1987

Expiration Date: 20-feb-2021


Therefore I think you can be extremely confident that it is legit request and url. Just always always make sure that the link you are going to click on is what it looks like. In mac mail right click on the link and select "Copy Link", then paste it into text edit to check what it actually is. Do not visit the url if it is not what it appears to be in the email. If uncertain use a ping tool like network-tools.com (which is where I got the info above from).


Safe surfing!

Apple survey says that I called apple feedback when I didn't. The email asks me to fill a survey... Should I be preoccupied that this misunderstanding happens? And how should I report it?

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