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Bought lots of music last night. Tried to sync my 5th generation nano.It's been saying something like, "step two, attempting to sync a***'s ipod for about 8 hours. It won't let me stop it. I can't disconnect at this time. Please help.

Bought lots of music last night. Tried to sync my 5th generation nano.It's been saying something like, "step two, attempting to sync a***'s ipod for about 8 hours. It won't let me stop it. I can't disconnect at this time. Please help.I thought about using control. alt delete and stopping it. It says I will lose any unsaved data. The music appears to be in my library, so I should be safe, right? However even if that works and I can disconnect my ipod, why isn't it syncing? I have a 2nd one to sync as well. I am frustrated. Thank you!

Windows XP

Posted on Nov 10, 2012 7:31 AM

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Question marked as Best reply

Posted on Nov 13, 2012 2:02 PM

Shutdown your PC, and reset the iPod by pressing and holding both the Select/Center and Menu buttons together long enough for the Apple logo to appear. Then boot the PC back up and try resyncing the Nano.


You may need to restore the device to factory settings.


B-rock

3 replies

Nov 13, 2012 11:51 PM in response to planb77

Thanks you for replying planb77! My husband got home and told me to just disconnect the ipod. It had been at least 12 hours by then, The music was in my library but not on my ipod, He had me shut down, unplug my computer, take a rest from it and restart. I reset my ipod following instructions on the itunes site. I tried syncing again and was successful syncing both ipods. I really think it was great of you to take the time to help someone else.

Bought lots of music last night. Tried to sync my 5th generation nano.It's been saying something like, "step two, attempting to sync a***'s ipod for about 8 hours. It won't let me stop it. I can't disconnect at this time. Please help.

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