Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Facetime outside the U.S.

How can I use facetime to call someone outside the U.S. without paying roaming or long distance fees? What if the facetime session is originated from outside the U.S. to the U.S.? Can facetime be used by two travelers, both outside the U.S., to connect with each other without paying roaming or long distance fees?


I am assuming both users are connected to a wifi network.


Thanks for your help.

Posted on Nov 10, 2012 9:10 AM

Reply
Question marked as Best reply

Posted on Nov 10, 2012 11:58 AM

Randy,


As long as both devices are in range of, and using wifi signals, they can communicate with each other over the internet. Therefor, there are no charges associated with these calls. Calls can be between the US and other countries, and it does not matter who originates the call -- also it certainly can be made between two travelers outside the US. However, there are a few caveats: The date and time zone settings for each of the devices MUST be set to the correct time zone that they are operating in. If not, Facetime will not work. ALSO, there are certain countries (generally in the middle east) where Facetime is blocked. If either Facetime user is in one of the blocked countries, Facetime will not work.

Again, as long as each device is using WiFi, your communications take place over the internet, so there are NO telephone company fees involved.

3 replies
Question marked as Best reply

Nov 10, 2012 11:58 AM in response to RandyKA

Randy,


As long as both devices are in range of, and using wifi signals, they can communicate with each other over the internet. Therefor, there are no charges associated with these calls. Calls can be between the US and other countries, and it does not matter who originates the call -- also it certainly can be made between two travelers outside the US. However, there are a few caveats: The date and time zone settings for each of the devices MUST be set to the correct time zone that they are operating in. If not, Facetime will not work. ALSO, there are certain countries (generally in the middle east) where Facetime is blocked. If either Facetime user is in one of the blocked countries, Facetime will not work.

Again, as long as each device is using WiFi, your communications take place over the internet, so there are NO telephone company fees involved.

Nov 11, 2012 9:41 AM in response to RandyKA

Randy,


You're very welcome, and thank you for the feedback.

Yes, that time zone thing is critical. Most Facetime users don't have a problem with that since they probably have their location setting on Automatic. However, every so often, there is a person who reports a problem with Facetime, and the problem turns out to be date and time related.


Wuz

Facetime outside the U.S.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.