We are an inner city youth organization, we purchased 30 emac computers for the kids.we can not get the old password off the accounts page for the internet

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Level 1

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We are an inner city youth organization, we purchased 30 emac computers for the kids.we can not get the old password off the accounts page for the internet

We can't get on to the internet, all the account numbers are correct and it says we are connected, but the last step it wants to get the old password in order for us to open on to the internet. How do we find and remove the old password.

We can't find the password or get it from the school we received the computer from.

emac-OTHER, Mac OS X (10.4.11)

Posted on Nov 10, 2012 11:16 AM

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Answer 1

roam

Level 6

13,637 points

Nov 10, 2012 1:38 PM in response to poikasupport

Is this a problem you are having with the router? How are you connecting these 30 machines to the internet? Is it using Airport (wireless).

If I am off track, post a screenshot of the dialogue box at where you are stopped, because I can't actually envisage your problem, hence my guess about it being to do with a router.

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Answer 2

BDAqua

Level 10

250,259 points

Nov 10, 2012 2:25 PM in response to poikasupport

Go to System Preferences

Click Network

Highlight AirPort and click Configure...

Choose “By default, join: Preferred networks”

Select your access point and Remove your access point with the minus ➖ button.

Launch your keychain access in Utilities and delete your access point keychain entry.

Reboot

Go back to the “By default, join:” page and click the plus ➕ this time to add your access point. Enter the correct password, save, reboot.

Instead of joining it from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed. Before I went through network diagnostics and all of that stuff in system preferences, and then I tried the "Join Other Network" method, and now it works like a dream.

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