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Icons in menu bar and standard menus are invisible!

I'm having an issue with OS X 10.8.2 on my 15" (not Retina) Macbook Pro (late 2011, Core i7 2.4 GHz w/ 16GB RAM and SSD);


The majority of system icons in the menu bar "extras" area (that is, to the right near the date/time in the menu bar) are blank. The area where the icon would be located is responsive to clicks, and drops a menu item down upon click, but the icons themselves are invisible. The same goes for Spotlight which has a spot for it's icon and responds to the hotkey of Apple + Spacebar, but the icon itself is invisible. The only icons that are visible are third party programs that run and place themselves there such as Little Snitch, and the battery low ("red" battery) indicator icon; other battery icons are invisible.


Also invisible/blank are the icons for going back and forward in a Finder window as well as the back/forward icons in System Preferences sub-dialogs. The icons for choosing labels, changing the way Finder windows display (their view options), and a few others that I cannot name as I cannot see them are invisible as well. Icons that would normally display to the left of "All My Files", "AirDrop", "Applications", "Desktop", et cetera in the Finder window do not display, either.


I have tried installing the 10.8.2 Combo Update and using the Disk Utility "Repair" and "Verify" Filesystem options but neither fixed the issue. I have tried deleting the cached plist files for the SystemUIServer as well but there was no change in the icon display (or, that is, lack of display!).


I am running Mac OS X 10.8.2 (including the Combined Update) on the late-2011 Macbook Pro 15" w/ 2.4 GHz Core i7 (default 4GB memory and 750gb HDD; upgraded to 16GB of RAM and a Crucial M4 256GB SSD). I cannot recall if the problem started after I updated any system software or not; I upgraded to 10.8.2 via buying OS X Mountain Lion from the App Store so that I would have a copy on USB to install after replacing my HDD with my SSD. Everything worked fine on fresh installation, and I am not sure at what point the icons disappeared.


Does anyone have any insight into this problem, and more importantly, how to correct it? Please see the screenshots below for a proper illustration of the problem I am experiencing. The sole icon visible, with the two columns, is Little Snitch 3.0.


User uploaded file

^-- Clicking the menu bar battery icon (except, there is no icon!)


User uploaded file

^-- Finder window with the icons for back/forward, view options, icons for location list items on the left, etc. missing


User uploaded file

^-- System Preferences dialog, with icons for the back/forward function missing.

User uploaded file

^-- Help window with the icons for back/forward and some other function missing.



Thank you in advance!


Brandon

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Nov 10, 2012 7:02 PM

Reply
128 replies

Dec 19, 2012 2:29 PM in response to brandonpoc

Hi,

what got my icons back was a complete restore from backup which does sound odd if it was a bad preference file or application, and a repair of the permissions. One thing I did change was I switched off the full disk encryption which not only prevents you from doing a safe boot, but I also noticed that some applications did not retain their setting. I also would re-install all applications that put icons up in teh menu bar, in my case growl, caffein and controlplane. So far (a few weeks )everything works well.

Dec 21, 2012 10:58 PM in response to brandonpoc

I put some notes in French, to allow french people to find this discussion which is really useful !


Probleme lorsque le Macbook pro Retina sort de la mise en veille. Les icones de safari, des preferences et la barre d'outil disparaissent. La solution est de redémarrer en apppuyant sur la touche shift, en mode "safe" puis de redémarrer normalement. Ca a marché pour moi. Merci

Jan 2, 2013 3:40 PM in response to brandonpoc

I'm currently having the same problem. This is the 2nd time I've hit this since upgrading to 10.8.2 (big mistake!!). It seems to be related to hibernate mode in my experience since most of the time, sleep and unsleep work correctly. I'm almost never use hibernate, except when the battery fully drains, like it did this past holiday. Seems to be a "little unreliable", like the old Windoze XP SP1 days with hibernate on Dells. Sheesh! 10.7.x was fine WRT this issue.


I'm using filevault since that's our company requirement (encrypted company data) so the offered workaround here of going to safe mode then back is a real pain in the back-side. However not having half the icons and getting occasional screens of multi-color static is even worse, so I'm now taking 5 hours to decrypt, then boot to safe mode, then another 5 hours to reinstate filevault. Thanks for a bug Apple that will waste a full business day 😟


BTW, I should point out that I zapped PRAM and have tried to remove as much 3rd party software as I can stand to fix this before coming here, nothing worked. Last time this happened I had to reinstall the 10.8 update which took many hours, which is why I'm trying the FileVault workaround this time.


I *think* this is a corrupt file problem rather than a compatibility issue, especially since everything was working fine before the 1st time and after the 1st reinstall. If safe mode doesn't work I'll reinstall again and start looking for a way to disable the hibernation logic.


Apple, will you be fixing this issue soon?! This really is frustrating and wasting a lot of our time.


-Richard

Jan 4, 2013 1:58 AM in response to brandonpoc

Having had the same problem two times, did a clean OS X re-installation between. In both cases the problem occurred after updating the latest 10.8.2 (including the graphic update) and resuming the machine from overnight sleep (i.e. hibernation or write-ram-into-disk sleep mode).


At first time I had Filevault enabled so I was unable to boot into safe-mode. At second time (after the re-install) the FileVault was not enabled and booting into safe-mode and then back to normal mode solved the problem. I disabled hibernation as a temporary work-around (sudo pmset hibernatemode 0).


Reported the bug at https://bugreport.apple.com

Jan 6, 2013 10:18 PM in response to Yaggo

Got the issue again, disabling hibernation didn't help. This how to fix permanently fix it:


1) Reboot your machine into recovery mode by keeping cmd+r pressed before Apple logo appears.

2) Re-install OS X using recovery mode (don't worry, your data will not be deleted). May take couple of hours because OS X is fetched over internet.

3) Once the system is again up and running, do *not* install the graphic update (until the bug is resolved).


I can confirm that re-installing OS X (Mountain Lion) leaves your data untouched on the disk (e.g. home directory, /usr/local, etc), but of course you should always have backups.

Jan 7, 2013 5:01 AM in response to Yaggo

For those of you still on 10.8.2, I'm currently trying an experiment of having Power Nap fully off (even when plugged in) and haven't experienced lost icons or graphical snow in around four days. Previous it happened at least once a day, so I'm feeling oppomistic.


I'd love to hear if this alleviates the issue for others or if I'm just getting lucky.

Jan 10, 2013 11:27 AM in response to traherom

The bug in Mac OS X 10.8.2 occurs irrespective of whether power nap is enabled (or not).

Additionally I have disabled hibernation by setting the timeout for hibernation in "system settings"/"energy" to never for both power supply and battery modes.


Hello? Anybody at "1 Infinite Loop" reading this thread?? Anyone in Cupertino interested in really bad user experience with current Apple products??

Jan 30, 2013 3:57 PM in response to Yaggo

I performed the fix exactly how you described reinstalling over the top of the existing installation and it seems fine. I am back on 10.8.1 at this point seems to be working actually better than the 10.8.2. I would like to update to 10.8.2 but I am hesitant to do s because it looks like the update inlcudes the graphics update.


So, my question, is the graphics update a descretetly different update than the 10.8.2 update? I think I remember apple changing the 10.8.2 update into a combo update. Perhaps this is where they included the graphics into the 10.8.2 update?


So many questions :-) Any help would be a help.


Andrew


User uploaded file

Icons in menu bar and standard menus are invisible!

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