6 Replies Latest reply: Nov 14, 2012 9:13 AM by ilikebikes
ilikebikes Level 1 Level 1 (0 points)

Please somebody tell me there is a way to get email messages from an old iPhone to my new iPhone 5.  Sales rep at the store told me a back-up of old phone and restore to new phone would bring "everything" over.  He went on to say voice mail, wi-fi networks, etc.....  After I restored and did not have my emails I did some research and found out that iTunes backs up literally about 25-30 different things on your phone, but email messages is not one of them.   Huh?  How can that be?

  • sberman Level 7 Level 7 (30,405 points)

    That's correct -- email account settings but not messages transfer over.


    If you need the old messages, maybe they're on a computer you own, or maybe you can get them through your e-mail provider's webmail.

  • ilikebikes Level 1 Level 1 (0 points)

    Is there any way to do this?  3rd party app?  I selectively keep certain messages on my iPhone, but delete most because my iMac is my main system of record.  Over the last 2 years I have 133 messages on my iPhone that I want to keep so forwarding all of them would be too time cosuming.  Those 133 are on my iMac, but I would like them on my phone so when I am away from my iMac I can still reference them.


    What if I sync email to iCloud on my old phone and then turn email iCloud on the new phone, will they all come down that way?


    Anybody know why email messages can't be moved from one phone to another?  Seems reasonable to be able to do this.

  • Allan Sampson Level 10 Level 10 (123,385 points)

    I'm not aware of any cell phone manufacturer that includes an option to transfer email from one phone to another or that includes email with the backup for the device. Apple hasn't provided an option for this since it isn't required for Exchange or IMAP accounts with email stored on the server with the accounts along with all server stored mailboxes kept synchronized with the server with each email client used to access the account.

  • ilikebikes Level 1 Level 1 (0 points)

    Ok, so I have accepted that my email are gone (although I don't agree that pulling them over should be that hard). Now, today I got my first voice mail on my new phone and when I went to listen I noticed I was missing my 6-8 or so saved voice mail messages from my old phone. I never did check if they were there after I did the restore.  As I understand it, those voice mails should have been in the backup I did on my old phone, right? Thanks!

  • sberman Level 7 Level 7 (30,405 points)

    This article discusses what gets backed up:



    It doesn't specifically address voice mails, but I'm fairly certain they are not backed up.


    However, your cellular carrier may still have those available for you.  If you get in to your voicemail without using your Visual Voicemail (either externally from your iPhone or by holding the "1" key down on the iPhone's phone keypad, the older voicemails may well be available for you.

  • ilikebikes Level 1 Level 1 (0 points)

    So I found this: http://support.apple.com/kb/HT4946


    You are right it does not back-up voice mails.  I think I must have had one still on the AT&T server though because after I restored I did have once voice mail from before I got my new iPhone 5.  I'm guessing that one was still on the at&t server.  I do think I will call the retail store to inform my sales rep that voice mails are not included in the back-up.  Luckily for me I still have my old phone and didn't reset it yet so I can listen to them and write down the important information they contained.


    Thanks for you help.