8 Replies Latest reply: Nov 16, 2012 4:00 PM by arkiejim
arkiejim Level 1 Level 1 (0 points)

Greetings!  A few days ago I installed the latest iTunes on my Win7 PC which I upgraded to in March of this year.  I have several hundred dollars invested in iTunes music downloads which are now worthless.  I am NOT happy.

I have been all over the 'net looking for answers with no luck.  I've tried everything.

I'm an IT professional, so I don't THINK I'm doing anything dumb.

I was going to contact Apple support but my iPods...several of them...are too old for free support.  They want $19 just to open a support case.  I balked at that!

Has anyone else has issues like this?

Thanks!

Jim aka arkiejim

 


iPod shuffle, Windows 7, Worked fine until latest update
  • b noir Level 9 Level 9 (72,035 points)

    Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

  • arkiejim Level 1 Level 1 (0 points)

    No error at all.  Nothing in the Windows event log either.  It does nothing at all.

     

    Jim

  • diesel vdub Level 7 Level 7 (21,990 points)

    Completely uninstall iTunes then install the current version.

    http://support.apple.com/kb/HT1925

  • arkiejim Level 1 Level 1 (0 points)

    I've done that 4 or 5 times.

     

    Jim

  • b noir Level 9 Level 9 (72,035 points)

    No error at all.  Nothing in the Windows event log either.  It does nothing at all.

     

    Can you check something for me please?

     

    Restart your PC. after the PC restarts, bring up your Task manager, and go to the "Processes" tab. Click "Image name" to sort the processes alphabetically.

     

    Now try to launch iTunes.

     

    Does an itunes.exe process appear? If so, does it vanish after a second or so, or does it persist in the Processes tab (even though iTunes itself never shows up)?

  • arkiejim Level 1 Level 1 (0 points)

    ituneshelper.exe shows up and stays when I reboot.  So does AppleMobileDeviceService.exe*32.  And iPodService.exe.

     

    If anything else pops-up it is to short-lived for me to catch it.

     

    I appreciate your help!  This PC is very powerful and I've had it for only 6 months.  Surely I haven't totally screwed it up this quickly!  My previous PC was a piece of crap win 98 machine but I used it for 6 or 7 years with no issues like this.

     

    Jim

  • b noir Level 9 Level 9 (72,035 points)

    If anything else pops-up it is to short-lived for me to catch it.

     

    Many thanks.

     

    If you're getting an error-message-free iTunes launch error, and the iTunes.exe is making a brief-if-any appearance in Task manager, we'd better check for a QuickTime problem.

     

    Try updating your QuickTime Player to the most recent version. Does iTunes start launching again?

  • arkiejim Level 1 Level 1 (0 points)

    Burwood...I really appreciate your help with this but I'm still getting nowhere.  I've gone through all the steps again...this time including installing QuickTime (I usually don't update that) and the iCloud thing...whatever that is.  Still no luck and still nothing of consequence in the Windoze event logs.

    The only thing I find curious is that it always wants to install in the x86 programs directory.  I have no idea if that is imporantant or not.

    I'm not a newbie...been an IT professional for 25 years but mostly as a Unix admin.

    This is killing me!

    Jim

     

    PS  I'd live to visit New Zealand sometime...especially since they filmed the "Lord of the Rings" movies there.  I've read those books at least 30 times...worn out two or three copies.  And I have all the DVDs.