You should loggin on Itune connect and click on the " Manage your books section" .
Click on your book and copy the Apple ID of your book.
Launch Itune producer ( you should verify you have the 2.8 version ) and in reseach metdata paste the Apple ID of the books.
Verify and check everything is ok.
Still on the Itunes-Connect page, in the "Manage your books" section.
Click again on your book, and copy the "vendor identifer ", go on Itune producer (2.8) and go on "windows" ( menu bar) and reseach and paste the " vendor identifier" you will see all the REAL status of your books.
Still on Apple connect, use the "Contact us " Ibookstore CS is very effective.